[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fjgAVm6OJnS8LpcxkYjHvFvPjn48bubFzweRqq7ut8rk":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":16,"related":17,"source":27,"type":28},[],"2023-10-24 16:32:54",101382650,[8,9,10,11],"销售队伍效率分析","销售构成分析","年度计划分析","不同商品的销售构成分析",{"courseId":13,"courseImg":14,"courseName":15},"0ec2bcbecce50a9e503392010f919451","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002Fb9c97b1d4640d13bb7e9d7366bdcd3f9.png","客户服务与管理","下列哪一项属于营销效率分析( )",[18,29,38,47,52,55,64,73,82,91],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],101382642,[22,23,24,25],"价值性和优化性","适用性和及时性","主动性和计划性","完整性和一致性","建立顾客档案,应充分利用各种顾客信息来源(顾客、政府和商业机构),收集有价值的顾客信息,但要注意保证档案信息的质量.这说明客户档案建立需要坚持( )","v1",0,{"answer":30,"createTime":5,"id":31,"options":32,"question":37,"source":27,"type":28},[],101382644,[33,34,35,36],"按产品线分类","按顾客性质分类","按贸易关系分类","按客户购买规模分类","将顾客分为个人消费者、中间商客户、制造商客户、政府和社会团体客户,这是哪类客户档案分类方法?( )",{"answer":39,"createTime":5,"id":40,"options":41,"question":46,"source":27,"type":28},[],101382646,[42,43,44,45],"客户描述性数据","描述促销活动的数据","购买商品类数据","成本信息数据","下列哪一项属于客户交易数据( )",{"answer":48,"createTime":5,"id":49,"options":50,"question":51,"source":27,"type":28},[],101382648,[8,9,10,11],"下列哪一项属于市场拓展业绩分析( )",{"answer":53,"createTime":5,"id":6,"options":54,"question":16,"source":27,"type":28},[],[8,9,10,11],{"answer":56,"createTime":5,"id":57,"options":58,"question":63,"source":27,"type":28},[],101382652,[59,60,61,62],"不同商品毛利率的分析","商品周转率的分析","交叉比率的分析","广告效率分析","下列哪一项不属于不同商品的销售构成分析( )",{"answer":65,"createTime":5,"id":66,"options":67,"question":72,"source":27,"type":28},[],101382654,[68,69,70,71],"档案的价值性和优化性","档案保密和法律保护","档案的完整性和一致性","档案的适用性和及时性","客户档案是企业的宝贵财产,所以在建立和管理客户档案过程中,应时刻注意客户档案的( )",{"answer":74,"createTime":5,"id":75,"options":76,"question":81,"source":27,"type":28},[],101382656,[77,78,79,80],"潜在顾客调查卡","现有顾客卡","旧客户卡","客户名册","顾客卡的内容主要是客户个人和组织的基础性资料,重点是了解客户需求特征、可能的购买时间、地点和方式等.这类顾客卡属于( )",{"answer":83,"createTime":5,"id":84,"options":85,"question":90,"source":27,"type":28},[],101382657,[86,87,88,89],"财务部门","销售部门","客户服务部门","网络","下列哪一项属于从外部渠道收集客户的信息( )",{"answer":92,"createTime":5,"id":93,"options":94,"question":99,"source":27,"type":28},[],101382659,[95,96,97,98],"客户性质","时间序列","交易数量和市场地位","交易过程","将客户分为主力客户、一般客户、零散客户的客户分类依据的是( )"]