[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fROj2sa6jvfdsK34zw4oYx2LP_35mW2Q2Vh4UWMSBx84":3},{"id":4,"source":5,"question":6,"options":7,"answer":8,"related":9,"type":103,"origin":104,"createTime":111},113802487,"v1","预期风险对客户感知价值有很大影响,预期风险越小,客户可感知的价值越大",[],[],[10,23,30,40,50,61,70,80,86,96],{"id":11,"source":5,"question":12,"options":13,"answer":18,"related":19,"type":20,"origin":21,"createTime":22},113801658,"客户满意的( )是指客户习惯于把购买的商品和其它同类商品或以前的经验进行比较,由些得到的满意或不满意",[14,15,16,17],"客观性","相对性","反复性","阶段性",[],[],0,null,"2023-12-13T21:12:07+08:00",{"id":24,"source":5,"question":25,"options":26,"answer":28,"related":29,"type":20,"origin":21,"createTime":22},113801660,"客户满意的( )是指客户对商品和服务的满意程度来自过程的使用体验,在多次购买中逐渐形成的",[14,27,16,17],"有效性",[],[],{"id":31,"source":5,"question":32,"options":33,"answer":38,"related":39,"type":20,"origin":21,"createTime":22},113801663,"以下哪个值越高越好",[34,35,36,37],"首次品退率","商品DSR差评率","揽收及时率","物流到货时长",[],[],{"id":41,"source":5,"question":42,"options":43,"answer":48,"related":49,"type":20,"origin":21,"createTime":22},113801666,"首次品退率是指30天内因( )退款的比率",[44,45,46,47],"品质","物流","服务态度","七天无理由",[],[],{"id":51,"source":5,"question":52,"options":53,"answer":58,"related":59,"type":20,"origin":21,"createTime":60},113801669,"揽收及时率是指30天内在( )内揽收的比率",[54,55,56,57],"12小时","24小时","48小时","72小时",[],[],"2025-03-01T17:09:18+08:00",{"id":62,"source":5,"question":63,"options":64,"answer":68,"related":69,"type":20,"origin":21,"createTime":22},113801674,"商品DSR差评率是指30天内( )被打1-2星的比率",[65,45,66,67],"商品品质","服务","价格",[],[],{"id":71,"source":5,"question":72,"options":73,"answer":78,"related":79,"type":20,"origin":21,"createTime":22},113801678,"客户因为尺码问题申请退货应该如何处理",[74,75,76,77],"安抚:引导收货可申请补差赔付","引导换货而非退货","同意退货","同意退货,并发放新的优惠券",[],[],{"id":81,"source":5,"question":82,"options":83,"answer":84,"related":85,"type":20,"origin":21,"createTime":22},113801684,"客户因为不满商品降价而申请退货应该如何处理",[74,75,76,77],[],[],{"id":87,"source":5,"question":88,"options":89,"answer":94,"related":95,"type":20,"origin":21,"createTime":22},113801688,"企业的LOGO标志、企业标准色、标准字、装修风格属于( )",[90,91,92,93],"理念满意","行为满意","商品满意","视听满意",[],[],{"id":97,"source":5,"question":98,"options":99,"answer":101,"related":102,"type":20,"origin":21,"createTime":22},113801693,"企业社会公益活动属于( )",[90,91,92,100],"社会满意",[],[],3,{"courseName":105,"courseImg":106,"workName":107,"workId":108,"count":109,"courseId":110},"客户关系管理(客户服务实务）","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F88d9957258b75022e507e974fb0f437c.jpg","","a15762e9ad5b4d40a83d7c2a28b10a06",19,"db527dbbce7f4004dd374627d67b453e","2023-12-13T21:13:38+08:00"]