[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fG5xwxjXJKxO-yKGnqtwdswhmk4-6yhgvfiLhHy4nmPA":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":31,"type":32},[],"2024-05-26 20:59:27",146275135,[8,9,10,11],"产品设计","店铺装修","直通车投放","老客户的维护和营销",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},176,"76899afd99c6cac20aad652d8642b368","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F9b5314214538f6d19ec14126588dff1e.jpg","网络客服规范","exam_122406222","2023-2024(二)《网络客服规范》期末练习","*下面哪种做法最能影响店铺回头率",[21,33,42,51,60,69,78,87,90,99],{"answer":22,"createTime":23,"id":24,"options":25,"question":30,"source":31,"type":32},[],"2024-05-26 20:59:26",146275116,[26,27,28,29],"信任企业,容忍失误","向他人推荐产品","重复购买","恶意差评","客户忠诚度具体表现不包括","v1",0,{"answer":34,"createTime":23,"id":35,"options":36,"question":41,"source":31,"type":32},[],146275119,[37,38,39,40],"\u003Cimg src=\"https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F216e451e2f2bae0d90d5c7ee4f8ee04c.png\">","\u003Cimg src=\"https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F40f5071b98fc771b0c913c9e303796c0.png\">","\u003Cimg src=\"https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F145f2ddf380b01dd726c8d2e359a4360.png\">","\u003Cimg src=\"https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F8787d6d9f5fbfbfe0a8262caa3a9de7d.png\">","下列不是电话客服结束语的使用技巧是",{"answer":43,"createTime":23,"id":44,"options":45,"question":50,"source":31,"type":32},[],146275121,[46,47,48,49],"产品的专业知识、网店平台的规则","产品的专业知识、怎么做产品的定价","产品的标题修改技巧、销售的技巧","产品的设计与拍摄、详情页的制作","客服培训过程中,专业技能培训主要学习那些内容呢",{"answer":52,"createTime":5,"id":53,"options":54,"question":59,"source":31,"type":32},[],146275125,[55,56,57,58],"推广产品","缓和客户的情绪","衡量问题状况","向客户致歉","售后客服的工作重点不包括",{"answer":61,"createTime":5,"id":62,"options":63,"question":68,"source":31,"type":32},[],146275128,[64,65,66,67],"团队简介、企业定位、企业管理","企业简介、企业定位、企业管理","团队简介、企业绩效考核标准、企业管理","企业简介、企业愿景、企业目标","客服培训过程中,企业情况介绍包括",{"answer":70,"createTime":5,"id":71,"options":72,"question":77,"source":31,"type":32},[],146275130,[73,74,75,76],"客户咨询率","平均响应时间","客服回复率","接待客户峰","工作效率数据指标不包括",{"answer":79,"createTime":5,"id":80,"options":81,"question":86,"source":31,"type":32},[],146275132,[82,83,84,85],"评价方法","评价标准","评价体系","评价内容","客服绩效考核不包括",{"answer":88,"createTime":5,"id":6,"options":89,"question":19,"source":31,"type":32},[],[8,9,10,11],{"answer":91,"createTime":5,"id":92,"options":93,"question":98,"source":31,"type":32},[],146275138,[94,95,96,97],"用普通话","语气温柔","语调起伏","声音适中","下面哪项不是电话客服讲话的礼仪和技巧",{"answer":100,"createTime":5,"id":101,"options":102,"question":106,"source":31,"type":32},[],146275140,[95,103,104,105],"语调平顺","语速要快,不耽误顾客时间","声音洪亮","与客户打电话的时候应当注意"]