[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$faOUgxgPWyXrLvWlFsoQUrM74VK93C_3zlfddXRvgqo4":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":28,"type":29},[],"2024-06-20 22:41:17",153841740,[8,9,10,11],"1米","2米","3米","4米",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},7,"08e2575231b5bff5b0872430f6c0bfc7","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F7df5f33a8d726b5f5d945ddf4f26d63a.png","旅游服务礼仪","f65dece63c05462dabec5676cad7e5bc","入住接待礼仪课后测试题","前台入住登记服务中,服务员应该在客人至前台( )处上身前顿,主动向客人问好",[21,30,33,38,43,52,62],{"answer":22,"createTime":5,"id":23,"options":24,"question":27,"source":28,"type":29},[],153841739,[25,26],"正确","错误","若当接待员正忙客人向前台走来时,应主动给客人道歉&quot;请您稍等.马上帮您办理&quot;,并尽快结束手头工作","v1",0,{"answer":31,"createTime":5,"id":6,"options":32,"question":19,"source":28,"type":29},[],[8,9,10,11],{"answer":34,"createTime":5,"id":35,"options":36,"question":37,"source":28,"type":29},[],153841741,[25,26],"一般情况下,前台接待人员会在夜审或者提前一天准备好第二天预订入住客人的信息,为第二天上班的前台人员做好接待入住的资料准备",{"answer":39,"createTime":5,"id":40,"options":41,"question":42,"source":28,"type":29},[],153841742,[25,26],"请客人出示有效证件后,此时知道了客人姓氏就要求必须用客人姓氏称呼",{"answer":44,"createTime":5,"id":45,"options":46,"question":51,"source":28,"type":29},[],153841743,[47,48,49,50],"右手","左手","一手","双手","客人如有预订,( )接过客人的预订确认函,马上在电脑内进行查询,与客人核实姓名、房间类型、数量、离店时间等预订情况,询问有无变更",{"answer":53,"createTime":54,"id":55,"options":56,"question":61,"source":28,"type":29},[],"2024-06-20 22:41:18",153841744,[57,58,59,60],"10秒钟","15秒钟","20秒钟","30秒钟","快速查询、准确无误,( )预订查询 完成查询",{"answer":63,"createTime":54,"id":64,"options":65,"question":70,"source":28,"type":71},[],153841745,[66,67,68,69],"若客人来到酒店却无预订,前台接待员在确定酒店有空房可出租时,从高到低多报几种房价,并针对客人心理介绍几种客房特点,便于客人挑选","在办理手续过程中,可以轻松的与客人简单交流沟通","如果是客人第一次下榻,应主动向客人介绍房间类型、位置、特色及客人入住期间所享受的酒店优惠与服务","客人对酒店有意见到总台陈述时,要微笑接待,以真诚的态度表示欢迎,在客人说话时应凝神倾听,绝不能与客人争辩或反驳,要以真挚的歉意,妥善处理","入住接待的注意事项有( )",1]