[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fNmkU-l1MRhjIycYt_mJQp_E5_z7I7x0dXkR4KhDJevA":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":31,"type":32},[],"2024-06-28 16:40:41",156235736,[8,9,10,11],"价格","质量","促销信息","商品性能",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},51,"609d3fca120e52f3fe7cb59bedae0637","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002Fe63299553d12e8e23f718a1c438cba9a.png","电子商务运营与管理","exam_129974404","电子商务运营与管理-测试4","卖点就是指商品具有的别出心裁或与众不同的特点、特色.这些特点、特色就是吸引买家继续咨询,激发买家购物欲望的重要信息.下面可以作为卖点信息介绍给客户的有( )",[21,33,42,51,60,69,78,81,90,99],{"answer":22,"createTime":23,"id":24,"options":25,"question":30,"source":31,"type":32},[],"2024-06-28 16:40:40",156235725,[26,27,28,29],"直通车","淘宝客","聚划算","淘金币","在来源构成中的付费流量不包含以下哪些渠道引入的流量( )","v1",1,{"answer":34,"createTime":5,"id":35,"options":36,"question":41,"source":31,"type":32},[],156235726,[37,38,39,40],"店铺 DSR 评分","具有市场竞争力","货源稳定","具有一定的利润空间","判定商品适不适合开直通车推广的因素有( )",{"answer":43,"createTime":5,"id":44,"options":45,"question":50,"source":31,"type":32},[],156235727,[46,47,48,49],"店铺的新老用户比例","访客的地域分布","访客的男女比例","商品关键词","生意参谋可以查看到的数据有( )",{"answer":52,"createTime":5,"id":53,"options":54,"question":59,"source":31,"type":32},[],156235728,[55,56,57,58],"信息确认","等待与引导","尊重客户的观点","纠正客户不正确的理解","客服在倾听过程中的常见处理措施有( )",{"answer":61,"createTime":5,"id":62,"options":63,"question":68,"source":31,"type":32},[],156235734,[64,65,66,67],"同意退款","拒绝退款","与买家协商","申请淘宝介入","处理退款申请时,主要有以下几种处理结果( )",{"answer":70,"createTime":5,"id":71,"options":72,"question":77,"source":31,"type":32},[],156235735,[73,74,75,76],"商品上下架","订单发货","关闭交易","修改价格与地址","千牛工作台可以实现哪些商品交易管理( )",{"answer":79,"createTime":5,"id":6,"options":80,"question":19,"source":31,"type":32},[],[8,9,10,11],{"answer":82,"createTime":5,"id":83,"options":84,"question":89,"source":31,"type":32},[],156235737,[85,86,87,88],"亲,咱是小店,薄利多销,我也做过市场价格调查的,我们这样质量的衣服在淘宝上不多呢,您看我这个面料是...和别人的那种...面料是不一样的哦","亲~我们家的宝贝质量是有保证的哟,俗话说一分钱一分货,您也可以对比一下其他店的宝贝,请您多多理解哦,需要的话继续联系我哟","亲爱的,价格已经是最优惠了哟","要不您看×××元可以吗","假如消费者说"我还是学生( 刚参加工作),掌柜你就便宜点咯",客服人员可以采用的推荐话术有( )",{"answer":91,"createTime":5,"id":92,"options":93,"question":98,"source":31,"type":32},[],156235738,[94,95,96,97],"核实进货时商品质量是否合格","联系买家提供实物照片确认商品情况","向物流公司核实是谁签收的包裹","如果不是本人签收,且没有买家授权,建议客服直接给买家退款,并联系物流公司协商索赔,避免与买家之间的误会","对于因货物破损、少件等问题引起的退货要求,正确处理的措施包括( )",{"answer":100,"createTime":5,"id":101,"options":102,"question":107,"source":31,"type":32},[],156235739,[103,104,105,106],"直通车具有精准推广的特点,其展现对象一般都是拥有精准购物需求的潜在买家","买家输入关键词搜索商品时,会在搜索结果页中看到相关的直通车商品展示效果","直通车展示收费,点击免费,卖家出价越高越容易获得展示位置","卖家的质量分越高,需要付出的单次点击扣费就越少","下面对直通车的说法正确的是( )"]