[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fploQgCvRkhhpkfG1a-p1kZBYeB4nCFu5As7ffmtXvfc":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":24,"type":25},[],"2024-09-11 20:58:00",159231795,[8,9,10,11],"Most of the customers will complain about the products","Many customers don't even bother to complain","20% of customers are satisfied with the original company","Customers' satisfaction is relatively enough",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},6,"c95eaf4a5569039d7c91547247b3a730","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F12ecdf3a3e2a252e9f6aa10481900754.jpg","机电行业职场英语","219283b66977404fb13cfd5c4cc2c487","8.2.1 Reading","Which is true about customers' complaints",[21,26,35,44,53,62],{"answer":22,"createTime":5,"id":6,"options":23,"question":19,"source":24,"type":25},[],[8,9,10,11],"v1",0,{"answer":27,"createTime":5,"id":28,"options":29,"question":34,"source":24,"type":25},[],159231796,[30,31,32,33],"listen carefully","let them finish their complaint","repeat what you are hearing","get defensive and very angry","When customers complain, we shouldn't _________________",{"answer":36,"createTime":5,"id":37,"options":38,"question":43,"source":24,"type":25},[],159231797,[39,40,41,42],"idea","thought","standpoint","all of above","The word "perspective" in this passage means ____________",{"answer":45,"createTime":5,"id":46,"options":47,"question":52,"source":24,"type":25},[],159231798,[48,49,50,51],"Put them in their own place","Look at something from the angle of others","Judge others as if we were in their place","Place yourself in others' position","________________ has the different meaning with "put yourself in their shoes"",{"answer":54,"createTime":5,"id":55,"options":56,"question":61,"source":24,"type":25},[],159231799,[57,58,59,60],"find someone randomly to talk with the customer","solve the problem as soon as possible","say sorry sincerely to the customer","ask for customers' opinion","When solving the problem, the company shouldn't __________",{"answer":63,"createTime":5,"id":64,"options":65,"question":70,"source":24,"type":25},[],159231800,[66,67,68,69],"Ask questions in a caring and concerned manner","Don't apologize to the customer","Become a good friend of the customer","Don't blame the customer","Which one is not true when dealing with customers' complaint"]