[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f3Pg2WZZhxLbyJoUbdXwGymDhHEIQ-P-U-phkDgBffZU":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2024-09-11 20:58:00",159231799,[8,9,10,11],"find someone randomly to talk with the customer","solve the problem as soon as possible","say sorry sincerely to the customer","ask for customers' opinion",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},6,"c95eaf4a5569039d7c91547247b3a730","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F12ecdf3a3e2a252e9f6aa10481900754.jpg","机电行业职场英语","219283b66977404fb13cfd5c4cc2c487","8.2.1 Reading","When solving the problem, the company shouldn't __________",[21,32,41,50,59,62],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],159231795,[25,26,27,28],"Most of the customers will complain about the products","Many customers don't even bother to complain","20% of customers are satisfied with the original company","Customers' satisfaction is relatively enough","Which is true about customers' complaints","v1",0,{"answer":33,"createTime":5,"id":34,"options":35,"question":40,"source":30,"type":31},[],159231796,[36,37,38,39],"listen carefully","let them finish their complaint","repeat what you are hearing","get defensive and very angry","When customers complain, we shouldn't _________________",{"answer":42,"createTime":5,"id":43,"options":44,"question":49,"source":30,"type":31},[],159231797,[45,46,47,48],"idea","thought","standpoint","all of above","The word "perspective" in this passage means ____________",{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":30,"type":31},[],159231798,[54,55,56,57],"Put them in their own place","Look at something from the angle of others","Judge others as if we were in their place","Place yourself in others' position","________________ has the different meaning with "put yourself in their shoes"",{"answer":60,"createTime":5,"id":6,"options":61,"question":19,"source":30,"type":31},[],[8,9,10,11],{"answer":63,"createTime":5,"id":64,"options":65,"question":70,"source":30,"type":31},[],159231800,[66,67,68,69],"Ask questions in a caring and concerned manner","Don't apologize to the customer","Become a good friend of the customer","Don't blame the customer","Which one is not true when dealing with customers' complaint"]