[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f2IwwURDc8dgMz3DI-zTAtV2YhXtBmXwCfLH2cCcXblI":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":24,"type":25},[],"2024-10-28 19:26:47",163500757,[8,9,10,11],"立即寻找其他消费者","通知物流公司收货并进行发货处理","回访消费者","解答消费者商品疑问",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},10,"9df8ec08601097b67a4e29227e25607b","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F6c4e34b35ba89736ecc465ed4a34a8df.jpg","电子商务运营管理","work_38287297","第四次作业","售后客服在商品打包完毕后需要做什么?( )",[21,26,35,44,53,63,72,79,88,96],{"answer":22,"createTime":5,"id":6,"options":23,"question":19,"source":24,"type":25},[],[8,9,10,11],"v1",0,{"answer":27,"createTime":5,"id":28,"options":29,"question":34,"source":24,"type":25},[],163500758,[30,31,32,33],"直接推荐其他商品","强调该商品的缺点","强调该商品的主要优点","忽略消费者的咨询问题","如果消费者已对某商品有明确的意向,售前客服应( )",{"answer":36,"createTime":5,"id":37,"options":38,"question":43,"source":24,"type":25},[],163500759,[39,40,41,42],"一个月","一天","两周","一周","售后客服在消费者收到商品后的多久内应当通过聊天软件询问消费者商品的使用情况",{"answer":45,"createTime":5,"id":46,"options":47,"question":52,"source":24,"type":25},[],163500760,[48,49,50,51],"帮助消费者联系快递公司","了解运输过程中出现的问题","负责补偿消费者所有损失","要求快递公司赔偿","在处理交易纠纷中,哪一项不是售后客服的责任",{"answer":54,"createTime":5,"id":55,"options":56,"question":61,"source":24,"type":62},[],163500762,[57,58,59,60],"通过图片展示商品","在线与客服的交谈","通过销售折扣和优惠活动","客服的良好服务态度","客服在电子商务中的哪些重要方面可以塑造店铺形象?( )",1,{"answer":64,"createTime":5,"id":65,"options":66,"question":71,"source":24,"type":62},[],163500764,[67,68,69,70],"接待消费者","装配商品并打包","解决异议","确认及核实订单","售前客服的工作内容主要包括哪些方面?( )",{"answer":73,"createTime":5,"id":74,"options":75,"question":78,"source":24,"type":62},[],163500766,[10,76,11,77],"通知消费者商品已发货","跟踪商品的售后信息","售后客服在跟进商品的工作内容主要包括哪些?( )",{"answer":80,"createTime":5,"id":81,"options":82,"question":87,"source":24,"type":62},[],163500768,[83,84,85,86],"多说强项","介绍商品的副作用","增加下单紧迫感","暗示引导消费者","推动交易的策略包括哪些",{"answer":89,"createTime":5,"id":90,"options":91,"question":94,"source":24,"type":95},[],163500770,[92,93],"正确","错误","在电子商务各岗位中,客服是唯一能够与消费者直接沟通的岗位",3,{"answer":97,"createTime":5,"id":98,"options":99,"question":100,"source":24,"type":95},[],163500772,[92,93],"售前客服在消费者下单后主要负责商品的打包和发货"]