[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fMjduSeHJ6EVKRcf_OEeW6WwriG9_yo5MRD4HLcd62hU":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":24,"type":25},[],"2025-05-20 16:33:53",189379342,[8,9,10,11],"Most of the customers will complain about the products","Many customers don't even bother to complain","20% of customers are satisfied with the original company","Customers' satisfaction is relatively enough",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},6,"c95eaf4a5569039d7c91547247b3a730","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F12ecdf3a3e2a252e9f6aa10481900754.jpg","机电行业职场英语","b2e99dc2f0484038ac48040db4e9e3f6","8.2.1 Reading","Which is true about customers' complaints",[21,26,36,45,54,63],{"answer":22,"createTime":5,"id":6,"options":23,"question":19,"source":24,"type":25},[],[8,9,10,11],"v1",0,{"answer":27,"createTime":28,"id":29,"options":30,"question":35,"source":24,"type":25},[],"2025-05-20 16:33:54",189379346,[31,32,33,34],"listen carefully","let them finish their complaint","repeat what you are hearing","get defensive and very angry","When customers complain, we shouldn't _________________",{"answer":37,"createTime":28,"id":38,"options":39,"question":44,"source":24,"type":25},[],189379350,[40,41,42,43],"idea","thought","standpoint","all of above","The word "perspective" in this passage means ____________",{"answer":46,"createTime":28,"id":47,"options":48,"question":53,"source":24,"type":25},[],189379351,[49,50,51,52],"Put them in their own place","Look at something from the angle of others","Judge others as if we were in their place","Place yourself in others' position","________________ has the different meaning with "put yourself in their shoes"",{"answer":55,"createTime":28,"id":56,"options":57,"question":62,"source":24,"type":25},[],189379352,[58,59,60,61],"find someone randomly to talk with the customer","solve the problem as soon as possible","say sorry sincerely to the customer","ask for customers' opinion","When solving the problem, the company shouldn't __________",{"answer":64,"createTime":28,"id":65,"options":66,"question":71,"source":24,"type":25},[],189379354,[67,68,69,70],"Ask questions in a caring and concerned manner","Don't apologize to the customer","Become a good friend of the customer","Don't blame the customer","Which one is not true when dealing with customers' complaint"]