[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fM6EBulJrQsLm8L6qExwAOr1YxrhFB9yVg8TuWuXAmUQ":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":31,"type":32},[],"2025-05-20 16:33:54",189379351,[8,9,10,11],"Put them in their own place","Look at something from the angle of others","Judge others as if we were in their place","Place yourself in others' position",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},6,"c95eaf4a5569039d7c91547247b3a730","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F12ecdf3a3e2a252e9f6aa10481900754.jpg","机电行业职场英语","b2e99dc2f0484038ac48040db4e9e3f6","8.2.1 Reading","________________ has the different meaning with "put yourself in their shoes"",[21,33,42,51,54,63],{"answer":22,"createTime":23,"id":24,"options":25,"question":30,"source":31,"type":32},[],"2025-05-20 16:33:53",189379342,[26,27,28,29],"Most of the customers will complain about the products","Many customers don't even bother to complain","20% of customers are satisfied with the original company","Customers' satisfaction is relatively enough","Which is true about customers' complaints","v1",0,{"answer":34,"createTime":5,"id":35,"options":36,"question":41,"source":31,"type":32},[],189379346,[37,38,39,40],"listen carefully","let them finish their complaint","repeat what you are hearing","get defensive and very angry","When customers complain, we shouldn't _________________",{"answer":43,"createTime":5,"id":44,"options":45,"question":50,"source":31,"type":32},[],189379350,[46,47,48,49],"idea","thought","standpoint","all of above","The word "perspective" in this passage means ____________",{"answer":52,"createTime":5,"id":6,"options":53,"question":19,"source":31,"type":32},[],[8,9,10,11],{"answer":55,"createTime":5,"id":56,"options":57,"question":62,"source":31,"type":32},[],189379352,[58,59,60,61],"find someone randomly to talk with the customer","solve the problem as soon as possible","say sorry sincerely to the customer","ask for customers' opinion","When solving the problem, the company shouldn't __________",{"answer":64,"createTime":5,"id":65,"options":66,"question":71,"source":31,"type":32},[],189379354,[67,68,69,70],"Ask questions in a caring and concerned manner","Don't apologize to the customer","Become a good friend of the customer","Don't blame the customer","Which one is not true when dealing with customers' complaint"]