[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fn0PMmHQX7EBVMs9HUzfAwQh_6fcnIf19fN9nhR6zOo0":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":31,"type":32},[],"2025-06-16 12:35:14",201613646,[8,9,10,11],"企业自身原因","客户本身原因","产品质量问题","客户满意度高",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},101,"4b2f0036b09573ac158c9b251d912e12","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F9ac38f24aedd802c1f099a522c71a2b7.png","客户关系管理","exam_160480772","客户关系管理练习-副本","客户流失是与客户保持相对的概念.请问下列哪一项不是造成客户流失的原因",[21,33,42,51,54,64,74,84,93,103],{"answer":22,"createTime":23,"id":24,"options":25,"question":30,"source":31,"type":32},[],"2025-06-16 12:35:13",201613612,[26,27,28,29],"企业和客户关系维系的时间长度","客户满意度","客户忠诚度","客户购买频率","客户保持是指企业维持已建立的客户关系,使客户关系生命周期尽可能延长,让客户不断重复购买产品或服务,实现客户价值和客户关系价值的最大化.请问客户保持度描述的是什么","v1",0,{"answer":34,"createTime":23,"id":35,"options":36,"question":41,"source":31,"type":32},[],201613616,[37,38,39,40],"4P","4C","4R","3C","理论是提出企业与客户建立、巩固和发展长期的合作协调关系,强调关系管理而不是市场交易",{"answer":43,"createTime":5,"id":44,"options":45,"question":50,"source":31,"type":32},[],201613629,[46,47,48,49],"购买频率","推荐给他人","购买金额","回购时间间隔","在行为忠诚论中,哪一项不是直接评估客户忠诚度的方法",{"answer":52,"createTime":5,"id":6,"options":53,"question":19,"source":31,"type":32},[],[8,9,10,11],{"answer":55,"createTime":56,"id":57,"options":58,"question":63,"source":31,"type":32},[],"2025-06-16 12:35:15",201613658,[59,60,61,62],"客户对产品的实际体验","产品的市场占有率","产品的价格","产品的品牌影响力","客户满意基于_____与客户对产品或服务的期望值之间的比较",{"answer":65,"createTime":66,"id":67,"options":68,"question":73,"source":31,"type":32},[],"2025-06-16 12:35:16",201613674,[69,70,71,72],"识别80%的客户","识别20%的关键客户","提高80%的销售效率","降低20%的成本","在客户关系管理中,帕累托法则(80\u002F20法则)的应用主要是为了______",{"answer":75,"createTime":76,"id":77,"options":78,"question":83,"source":31,"type":32},[],"2025-06-16 12:35:18",201613682,[79,80,81,82],"针对性、体贴性、精细化","被动性、标准化、机械化","随机性、粗放性、自动化","单一性、普遍性、机械性","客户关怀的主要特点是_______",{"answer":85,"createTime":76,"id":86,"options":87,"question":92,"source":31,"type":32},[],201613692,[88,89,90,91],"考察期","形成期","稳定期","衰退期","在客户关系生命周期的哪个阶段,保持客户的风险最小、难度最小、收益最大",{"answer":94,"createTime":95,"id":96,"options":97,"question":102,"source":31,"type":32},[],"2025-06-16 12:35:19",201613697,[98,99,100,101],"借款人的贷款用途","借款人的还款意愿","借款人的坏款能力","借款人的担保情况","客户信息分析可以采用&quot;5P&quot;标准,5P是从不同角度将信用要素重新分类,条理上更加易于理解.其中人为因素主要是( )",{"answer":104,"createTime":95,"id":105,"options":106,"question":111,"source":31,"type":32},[],201613700,[107,108,109,110],"新客户","老客户","中间客户","最终客户","在客户关系管理中,哪种类型的客户流失率最低"]