[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fdxXKSQ7v8nMl2eyR_xn0Z9S74x1OfknkVhf0IouWV9g":3},{"id":4,"source":5,"question":6,"options":7,"answer":12,"related":13,"type":18,"origin":114,"createTime":20},201683512,"v1","The characteristics of the rapid reflection of the supply chain stage are ( )",[8,9,10,11],"to sell to customers","Low economic batch","Shorten the process","customer customization production",[],[14,21,32,42,52,63,74,84,93,103],{"id":4,"source":5,"question":6,"options":15,"answer":16,"related":17,"type":18,"origin":19,"createTime":20},[8,9,10,11],[],[],0,null,"2025-06-16T14:18:59+08:00",{"id":22,"source":5,"question":23,"options":24,"answer":29,"related":30,"type":18,"origin":19,"createTime":31},201683515,"The purpose of customer relationship management is ( )",[25,26,27,28],"enterprise profit maximization","enterprise and customer win-win","enterprise cost minimization","Customer value maximization",[],[],"2025-06-16T14:19:00+08:00",{"id":33,"source":5,"question":34,"options":35,"answer":40,"related":41,"type":18,"origin":19,"createTime":31},201683516,"( ) is the key to ensure the effectiveness of customer relationship management",[36,37,38,39],"Effective management of customer loyalty","Effective management of customer value","Effective management of customer interactionEffective management of","enterprise profit",[],[],{"id":43,"source":5,"question":44,"options":45,"answer":50,"related":51,"type":18,"origin":19,"createTime":31},201683517,"The essence of customer relationship management is ( )The relationship between enterprise",[46,47,48,49],"and customers is a competitive game.There is a cooperative relationship between enterprise","and customers.There is a competitive relationship between enterprise","and customers.The relationship between enterprise","and customers is the relationship between service and being serviced",[],[],{"id":53,"source":5,"question":54,"options":55,"answer":60,"related":61,"type":18,"origin":19,"createTime":62},201683521,"The characteristics of customer relationship management ( )",[56,57,58,59],"is mainly the investment of enterprise resources","is mainly the management of enterprise resources.The input and management of","customer resources","enterprise and customer 's two-way resources investment and managementII. Multiple Choice Questions (8 points each, 40 points in total)",[],[],"2025-06-16T14:19:01+08:00",{"id":64,"source":5,"question":65,"options":66,"answer":71,"related":72,"type":73,"origin":19,"createTime":62},201683523,"The main stages of enterprise supply chain management experience are ( )",[67,68,69,70],"just-in-time production stage","Lean production and lean supply stage","Production demand stage","quickly reflects the supply chain phase",[],[],1,{"id":75,"source":5,"question":76,"options":77,"answer":82,"related":83,"type":73,"origin":19,"createTime":62},201683525,"The following are the characteristics of lean production and lean supply ( )",[78,79,80,81,11],"Reduce waste and inventory","Reduce the workload of the process","employees are multi-skilled","Reduce the supplier 's lead time",[],[],{"id":85,"source":5,"question":86,"options":87,"answer":91,"related":92,"type":73,"origin":19,"createTime":62},201683526,"Quickly reflect the characteristics of the supply chain ( )",[88,11,89,90],"multi-variety and small batch","control supply process","completely adopts e-commerce",[],[],{"id":94,"source":5,"question":95,"options":96,"answer":101,"related":102,"type":73,"origin":19,"createTime":62},201683527,"The types of customer relationship management can be divided into ( )",[97,98,99,100],"cooperative customer relationship management","operational customer relationship management","analytical customer relationship management","division of customer relationship management",[],[],{"id":104,"source":5,"question":105,"options":106,"answer":111,"related":112,"type":73,"origin":19,"createTime":113},201683528,"The motivation of customer relationship management ( )",[107,108,109,110],"Super competitive environment","Internet and other communication infrastructure and technology developmentThe shift of the focus of","management theory","'s emphasis on customer profitIII. Judgment questions (6 points per question, 30 points in total)",[],[],"2025-06-16T14:19:02+08:00",{"courseName":115,"courseImg":116,"workName":117,"workId":118,"count":119,"courseId":120},"默认课程","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","Project 6 Supply Chain Customer Relationship Mana","a87dfa43fa194c97be3d18340b3d792a",16,"53e1d2ef4961cca8eea3e23969ad2cb9"]