[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fu90iDoiw-4Q7axhy3XIXWQzkiWCc6n_q_4E60RDTtCA":3},{"id":4,"source":5,"question":6,"options":7,"answer":12,"related":13,"type":73,"origin":114,"createTime":68},201683523,"v1","The main stages of enterprise supply chain management experience are ( )",[8,9,10,11],"just-in-time production stage","Lean production and lean supply stage","Production demand stage","quickly reflects the supply chain phase",[],[14,27,38,48,58,69,74,84,93,103],{"id":15,"source":5,"question":16,"options":17,"answer":22,"related":23,"type":24,"origin":25,"createTime":26},201683512,"The characteristics of the rapid reflection of the supply chain stage are ( )",[18,19,20,21],"to sell to customers","Low economic batch","Shorten the process","customer customization production",[],[],0,null,"2025-06-16T14:18:59+08:00",{"id":28,"source":5,"question":29,"options":30,"answer":35,"related":36,"type":24,"origin":25,"createTime":37},201683515,"The purpose of customer relationship management is ( )",[31,32,33,34],"enterprise profit maximization","enterprise and customer win-win","enterprise cost minimization","Customer value maximization",[],[],"2025-06-16T14:19:00+08:00",{"id":39,"source":5,"question":40,"options":41,"answer":46,"related":47,"type":24,"origin":25,"createTime":37},201683516,"( ) is the key to ensure the effectiveness of customer relationship management",[42,43,44,45],"Effective management of customer loyalty","Effective management of customer value","Effective management of customer interactionEffective management of","enterprise profit",[],[],{"id":49,"source":5,"question":50,"options":51,"answer":56,"related":57,"type":24,"origin":25,"createTime":37},201683517,"The essence of customer relationship management is ( )The relationship between enterprise",[52,53,54,55],"and customers is a competitive game.There is a cooperative relationship between enterprise","and customers.There is a competitive relationship between enterprise","and customers.The relationship between enterprise","and customers is the relationship between service and being serviced",[],[],{"id":59,"source":5,"question":60,"options":61,"answer":66,"related":67,"type":24,"origin":25,"createTime":68},201683521,"The characteristics of customer relationship management ( )",[62,63,64,65],"is mainly the investment of enterprise resources","is mainly the management of enterprise resources.The input and management of","customer resources","enterprise and customer 's two-way resources investment and managementII. Multiple Choice Questions (8 points each, 40 points in total)",[],[],"2025-06-16T14:19:01+08:00",{"id":4,"source":5,"question":6,"options":70,"answer":71,"related":72,"type":73,"origin":25,"createTime":68},[8,9,10,11],[],[],1,{"id":75,"source":5,"question":76,"options":77,"answer":82,"related":83,"type":73,"origin":25,"createTime":68},201683525,"The following are the characteristics of lean production and lean supply ( )",[78,79,80,81,21],"Reduce waste and inventory","Reduce the workload of the process","employees are multi-skilled","Reduce the supplier 's lead time",[],[],{"id":85,"source":5,"question":86,"options":87,"answer":91,"related":92,"type":73,"origin":25,"createTime":68},201683526,"Quickly reflect the characteristics of the supply chain ( )",[88,21,89,90],"multi-variety and small batch","control supply process","completely adopts e-commerce",[],[],{"id":94,"source":5,"question":95,"options":96,"answer":101,"related":102,"type":73,"origin":25,"createTime":68},201683527,"The types of customer relationship management can be divided into ( )",[97,98,99,100],"cooperative customer relationship management","operational customer relationship management","analytical customer relationship management","division of customer relationship management",[],[],{"id":104,"source":5,"question":105,"options":106,"answer":111,"related":112,"type":73,"origin":25,"createTime":113},201683528,"The motivation of customer relationship management ( )",[107,108,109,110],"Super competitive environment","Internet and other communication infrastructure and technology developmentThe shift of the focus of","management theory","'s emphasis on customer profitIII. Judgment questions (6 points per question, 30 points in total)",[],[],"2025-06-16T14:19:02+08:00",{"courseName":115,"courseImg":116,"workName":117,"workId":118,"count":119,"courseId":120},"默认课程","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","Project 6 Supply Chain Customer Relationship Mana","a87dfa43fa194c97be3d18340b3d792a",16,"53e1d2ef4961cca8eea3e23969ad2cb9"]