[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fHVhF0OWQnNtGKcFGrb_7R40tFkfp97ixmnjDOeqcV0k":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2025-07-24 16:22:43",213770573,[8,9,10,11],"薪酬","晋升","环境","工作",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},70,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","exam_166843119","","决定员工满意度的重要因素是()",[21,32,41,50,59,68,77,86,95,104],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],213770564,[25,26,27,28],"客户管理","客户服务","客户维护","客户理念","企业在适当的时间和地点,以适当的方式和价格,为目标客户提供适当的产品或服务,满足客户的适当需求,使企业和客户的价值都得到提升的过程称为()","v1",0,{"answer":33,"createTime":5,"id":34,"options":35,"question":40,"source":30,"type":31},[],213770565,[36,37,38,39],"质量不稳定","客户收入不稳定","缺乏创新","竞争对手的挖掘","客户流失的原因不包括()",{"answer":42,"createTime":5,"id":43,"options":44,"question":49,"source":30,"type":31},[],213770566,[45,46,47,48],"主动的","单立的","聚合的","集成的","哪个不是CRM客户服务的特点",{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":30,"type":31},[],213770567,[54,55,56,57],"市场营销部","市场销售部","人力资源部","客户服务部","在企业中与客户联系密切的部门不包括",{"answer":60,"createTime":5,"id":61,"options":62,"question":67,"source":30,"type":31},[],213770568,[63,64,65,66],"质量","市场","沟通","服务","未来企业的竞争会集中在非价格竞争上,所以()在销售中已成为人们的焦点",{"answer":69,"createTime":5,"id":70,"options":71,"question":76,"source":30,"type":31},[],213770569,[72,73,74,75],"增值服务","&quot;定制&quot;服务","持续提供高品质服务","个性化服务","以下不属于额外服务的是()",{"answer":78,"createTime":5,"id":79,"options":80,"question":85,"source":30,"type":31},[],213770570,[81,82,83,84],"整体性","具备充分的客户价值","独创性","延展性","以下哪个不是核心竞争力的外部特征",{"answer":87,"createTime":5,"id":88,"options":89,"question":94,"source":30,"type":31},[],213770571,[90,91,92,93],"整机客户","无欠款客户","短期欠款客户","呆死账客户","以下哪个不是按客户占用应收集账款的时间或程度来划分的",{"answer":96,"createTime":5,"id":97,"options":98,"question":103,"source":30,"type":31},[],213770572,[99,100,101,102],"20世纪50年代","20世纪60年代","20世纪70年代","20世纪80年代","数据库起源于什么时候",{"answer":105,"createTime":5,"id":6,"options":106,"question":19,"source":30,"type":31},[],[8,9,10,11]]