[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f4gdGNqvorW9l66yHFcmiTvaHCz7w_8Mj3tJftFW3Syc":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":8,"question":15,"related":16,"source":27,"type":91},[],"2025-10-21 18:46:13",223193312,[],{"count":9,"courseId":10,"courseImg":11,"courseName":12,"workId":13,"workName":14},41,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","e38a31d74aee4903886bac031856b438","项目二 旅游服务心理","旅游社为旅游者提供的主要是( )心态的产品",[17,29,34,43,48,53,58,64,73,82],{"answer":18,"createTime":19,"id":20,"options":21,"question":26,"source":27,"type":28},[],"2025-10-10 00:39:04",219996635,[22,23,24,25],"优越与特权意识","享受意识","自由意识","虚荣意识","服务行业奉行的&quot;客人就是上帝&quot;、&quot;客人是衣食父母&quot;的服务理念,会让客人产生就( )意识","v1",0,{"answer":30,"createTime":19,"id":31,"options":32,"question":33,"source":27,"type":28},[],219996636,[22,25,24,23],"当客人无端指责时,服务人员采取引导的方式调整对方情绪,主要满足了顾客的( )需要",{"answer":35,"createTime":19,"id":36,"options":37,"question":42,"source":27,"type":28},[],219996637,[38,39,40,41],"静态","动态","显性","潜在","客人在各种独立的消费过程中所体现出来的一种相对稳定的需求,是( )需求",{"answer":44,"createTime":19,"id":45,"options":46,"question":47,"source":27,"type":28},[],219996638,[38,39,40,41],"具有有一定的随机性和偶然性的需求,属于顾客的( )需求",{"answer":49,"createTime":19,"id":50,"options":51,"question":52,"source":27,"type":28},[],219996639,[38,39,40,41],"在旅游消费中,消费者的吃、住、行的需求属于( )需求",{"answer":54,"createTime":19,"id":55,"options":56,"question":57,"source":27,"type":28},[],219996640,[38,39,40,41],"在旅游消费中,消费者的尊重需求属于( )需求",{"answer":59,"createTime":19,"id":60,"options":61,"question":63,"source":27,"type":28},[],219996641,[62,24,23,25],"特权意识","理解客人心态能满足消费者( )意识",{"answer":65,"createTime":19,"id":66,"options":67,"question":72,"source":27,"type":28},[],219996642,[68,69,70,71],"主动交往","有意交往","直接交往","被动交往","运用人类自然交际手段,面对面地沟通的属于( )交往",{"answer":74,"createTime":19,"id":75,"options":76,"question":81,"source":27,"type":28},[],219996643,[77,78,79,80],"运用人类自然交际手段,面对面地沟通","借助书面语言、传播媒介、通信技术所形成的接触","客我之间有目的、有意识的交往","客我双方没有进行面对面的沟通,无形之中给对方施加了压力","以下属于对间接交往的描述的是( )",{"answer":83,"createTime":19,"id":84,"options":85,"question":90,"source":27,"type":28},[],219996644,[86,87,88,89],"直接","间接","主动","被动","客人明确提出要求后,服务人员才做出回应.属于( )交往",2]