[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f1vj0-kG0Dws3Vc5y-lYS2Cijj5cR00fFDFeAMOD0T_0":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":10,"question":17,"related":18,"source":29,"type":45},[],"2025-11-03 11:14:39",228084259,[8,9],"正确","错误",{"count":11,"courseId":12,"courseImg":13,"courseName":14,"workId":15,"workName":16},5,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","bc9ccdccd9f348fca711bffb4950c52a","客遗服务课堂测验","如果客人报告物品遗失涉及某服务人员,在弄清事实前,不可盲目下结论,以免挫伤服务人员的自尊心",[19,31,40,46,51],{"answer":20,"createTime":21,"id":22,"options":23,"question":28,"source":29,"type":30},[],"2025-11-03 11:12:34",228083300,[24,25,26,27],"上报(客房服务中心)","登记(填写&quot;遗留物品登记表&quot;)","保管(分类专人保管)","认领(登记)或处理(每月规定日)","处理客人遗留物品的程序有()","v1",1,{"answer":32,"createTime":21,"id":33,"options":34,"question":39,"source":29,"type":30},[],228083301,[35,36,37,38],"客房部主管","客房服务中心","前台","客房部经理","发现客人遗留物品,服务员要第一时间不通知()",{"answer":41,"createTime":5,"id":42,"options":43,"question":44,"source":29,"type":45},[],228084257,[8,9],"不能用自己的想法去判断客人的物品是遗留的或丢弃的,不论贵贱一律要上报,不能私自处理",3,{"answer":47,"createTime":5,"id":48,"options":49,"question":50,"source":29,"type":45},[],228084258,[8,9],"发现遗留大量现金时,先清点,然后上报当值主管及大堂副理到房处理",{"answer":52,"createTime":5,"id":6,"options":53,"question":17,"source":29,"type":45},[],[8,9]]