[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f_GKOEmdnP5leNI3wjJGm0wsHvFmHoucHZCtZZq2nL0s":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2025-12-25 13:06:13",237242124,[8,9,10,11],"离店客户(VIP CHECKED OUT)","在店客户(VIP IN-HOUSE)","即将离店客户(VIP DEPARTURE)","即将到店客户(VIP ARRIVAL)",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},8,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","work_47837752","项目四任务二作业","使用VIP接待表是酒店加强重点客户服务的重要手段,下列客户类型不应该出现在VIP接待单中的是( )",[21,32,41,50,59,66,75,84],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],237242117,[25,26,27,28],"客户手机号","客户姓名","客户喜好","客户房号","VIP接待单是酒店加强重点客户服务的重要手段,下列客户信息不应该出现在VIP接待表中的是( )","v1",0,{"answer":33,"createTime":5,"id":34,"options":35,"question":40,"source":30,"type":31},[],237242118,[36,37,38,39],"重要合作机构","公众人士","合作媒体","高等级会员","下列酒店客户中获取VIP待遇时不需要审批的是( )",{"answer":42,"createTime":5,"id":43,"options":44,"question":49,"source":30,"type":31},[],237242119,[45,46,47,48],"客户预订时","客户入住时","客户付款时","入住前1~2天","使用VIP接待单是酒店加强重点客户服务的重要手段,GRO应当何时制作VIP接待表并发送至酒店各部门( )",{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":30,"type":31},[],237242120,[54,55,56,57],"宾客关系专员(GRO)","以上都有可能","大堂副理","前台接待","下列酒店员工中,可能成为酒店VIP接待责任人的是( )",{"answer":60,"createTime":5,"id":61,"options":62,"question":65,"source":30,"type":31},[],237242121,[37,63,64,39],"重要合作机构领导","上门客","下列成员,一般不会成为酒店VIP客户的是( )",{"answer":67,"createTime":5,"id":68,"options":69,"question":74,"source":30,"type":31},[],237242122,[70,71,72,73],"集团CRM系统","酒店各部门自己的记录","员工服务过程中的观察","以上都包括","在VIP客户接待过程中,详细的客户信息是个性化服务的重要保障.客户信息主要来自( )",{"answer":76,"createTime":5,"id":77,"options":78,"question":83,"source":30,"type":31},[],237242123,[79,80,81,82],"提前给酒店好评","提前付款","提前预订","提前和领导打招呼","酒店为了确保对VIP的服务标准,通常会要求客户( )",{"answer":85,"createTime":5,"id":6,"options":86,"question":19,"source":30,"type":31},[],[8,9,10,11]]