[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f-Q477Pigxo5XpUY50ZNuufL92i_td7JbuNMqH2q0Oic":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":8,"question":15,"related":16,"source":22,"type":23},[],"2025-12-04 14:14:31",250312320,[],{"count":9,"courseId":10,"courseImg":11,"courseName":12,"workId":13,"workName":14},22,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","work_48571831","十二、电话、电梯、乘车礼仪","接听电话时,一般应( 左手 )拿话筒,( )作记录",[17,24,29,34,39,44,49,54,57,62],{"answer":18,"createTime":5,"id":19,"options":20,"question":21,"source":22,"type":23},[],250312313,[],"伴随客人或长辈来到电梯厅门前时:先按电梯呼梯按钮.轿厢到达厅门打开时:若客人不止1人时,您可 ( )进入电梯,一手按「开门」按钮,另一手按住电梯侧门,礼貌地说「请进」,请客人们或长辈们进入电梯轿厢","v1",2,{"answer":25,"createTime":5,"id":26,"options":27,"question":28,"source":22,"type":23},[],250312314,[],"电梯内尽量( )面对客人",{"answer":30,"createTime":5,"id":31,"options":32,"question":33,"source":22,"type":23},[],250312315,[],"同乘电梯时,如果没有专门的服务生,您应( 先行进入 )电梯并按"开"的按钮,让他人安全进入.出电梯时,应让他人( ),自己最后出电梯",{"answer":35,"createTime":5,"id":36,"options":37,"question":38,"source":22,"type":23},[],250312316,[],"进入电梯请立即转身面朝( )方向,不可面朝四壁或与人目光对视,大眼瞪小眼十分不妥",{"answer":40,"createTime":5,"id":41,"options":42,"question":43,"source":22,"type":23},[],250312317,[],"电梯内空间狭小,乘坐者应保持安静,并禁( )、禁( )、禁烟.切忌高谈阔论或隔空喊话",{"answer":45,"createTime":5,"id":46,"options":47,"question":48,"source":22,"type":23},[],250312318,[],"上下楼梯或是乘电扶梯时,一般来说,应让尊者走在比较安全的一边,即靠墙一边,乘坐自动扶梯时,一般应靠( 右 )站立,留下( )边的通道需要赶路的人使用",{"answer":50,"createTime":5,"id":51,"options":52,"question":53,"source":22,"type":23},[],250312319,[],"进入旋转门时,若门仍在旋转,由( )优先走入,若是处于静止状态,由( )先入门内以便为( )转动旋转门",{"answer":55,"createTime":5,"id":6,"options":56,"question":15,"source":22,"type":23},[],[],{"answer":58,"createTime":5,"id":59,"options":60,"question":61,"source":22,"type":23},[],250312321,[],"电话交谈所持续的时间,一般以( )分钟为宜;铃响5声无人接,可以挂机",{"answer":63,"createTime":5,"id":64,"options":65,"question":66,"source":22,"type":23},[],250312322,[],"使用手机通话七不要:①不要主动索取他人的手机号码; ②一般情况下不要借用他人的手机; ③不要向别人炫耀自己的手机功能,或者看别人发短信或微信等; ④(不要在医院急诊室、加油站附近使用手机 ); ⑤不要在飞机上使用手机; ⑥( 不要在驾驶汽车时接听拨打手机;或看手机、接发微信等 ); ⑦( )"]