[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fxuCp03sLXckGrir9LUVqfnPIB4xFjmpyS6SxuFupzRc":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":10,"question":17,"related":18,"source":28,"type":79},[],"2025-12-10 14:23:49",258542305,[8,9],"正确","错误",{"count":11,"courseId":12,"courseImg":13,"courseName":14,"workId":15,"workName":16},24,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","work_48017329","项目四作业","新零售线上客服就是新零售门店的窗口",[19,30,39,48,58,67,76,80,85,91],{"answer":20,"createTime":5,"id":21,"options":22,"question":27,"source":28,"type":29},[],258542287,[23,24,25,26],"生理需求","安全需求","教育需求","自我实现需求","马斯洛需求层次理论不包括( )","v1",0,{"answer":31,"createTime":5,"id":32,"options":33,"question":38,"source":28,"type":29},[],258542289,[34,35,36,37],"人工智能","智能语音助手","VR和AR","互联网","新技术在客户服务中的应用不包括( )",{"answer":40,"createTime":5,"id":41,"options":42,"question":47,"source":28,"type":29},[],258542291,[43,44,45,46],"与线下各部门合作","退换货","线下引流工作","沟通线下客服","线上客服新工作不包括( )",{"answer":49,"createTime":5,"id":50,"options":51,"question":56,"source":28,"type":57},[],258542298,[52,53,54,55],"售前","售中","售后","回访","客户服务分为()",1,{"answer":59,"createTime":5,"id":60,"options":61,"question":66,"source":28,"type":57},[],258542299,[62,63,64,65],"收银员","清洁员","导购员","经理","门店客服主要分为()",{"answer":68,"createTime":5,"id":69,"options":70,"question":75,"source":28,"type":57},[],258542303,[71,72,73,74],"获客","引流","锁客","销售","导购员的&quot;新&quot;包括()",{"answer":77,"createTime":5,"id":6,"options":78,"question":17,"source":28,"type":79},[],[8,9],3,{"answer":81,"createTime":5,"id":82,"options":83,"question":84,"source":28,"type":79},[],258542308,[8,9],"导购员每天进入店铺的第一件事就是更换工装、戴好工牌,并整理好自己的仪容仪表",{"answer":86,"createTime":5,"id":87,"options":88,"question":89,"source":28,"type":90},[],258542312,[],"简述新零售客服与传统客服的区别",4,{"answer":92,"createTime":5,"id":93,"options":94,"question":95,"source":28,"type":90},[],258542315,[],"简述收银员的工作流程"]