[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fHHUJNxrNhUtq0e-Tj_jteNbi_FKv2qk6jj71at1gtb8":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":8,"question":15,"related":16,"source":26,"type":92},[],"2025-12-10 14:23:49",258542315,[],{"count":9,"courseId":10,"courseImg":11,"courseName":12,"workId":13,"workName":14},24,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","work_48017329","项目四作业","简述收银员的工作流程",[17,28,37,46,56,65,74,82,87,93],{"answer":18,"createTime":5,"id":19,"options":20,"question":25,"source":26,"type":27},[],258542287,[21,22,23,24],"生理需求","安全需求","教育需求","自我实现需求","马斯洛需求层次理论不包括( )","v1",0,{"answer":29,"createTime":5,"id":30,"options":31,"question":36,"source":26,"type":27},[],258542289,[32,33,34,35],"人工智能","智能语音助手","VR和AR","互联网","新技术在客户服务中的应用不包括( )",{"answer":38,"createTime":5,"id":39,"options":40,"question":45,"source":26,"type":27},[],258542291,[41,42,43,44],"与线下各部门合作","退换货","线下引流工作","沟通线下客服","线上客服新工作不包括( )",{"answer":47,"createTime":5,"id":48,"options":49,"question":54,"source":26,"type":55},[],258542298,[50,51,52,53],"售前","售中","售后","回访","客户服务分为()",1,{"answer":57,"createTime":5,"id":58,"options":59,"question":64,"source":26,"type":55},[],258542299,[60,61,62,63],"收银员","清洁员","导购员","经理","门店客服主要分为()",{"answer":66,"createTime":5,"id":67,"options":68,"question":73,"source":26,"type":55},[],258542303,[69,70,71,72],"获客","引流","锁客","销售","导购员的&quot;新&quot;包括()",{"answer":75,"createTime":5,"id":76,"options":77,"question":80,"source":26,"type":81},[],258542305,[78,79],"正确","错误","新零售线上客服就是新零售门店的窗口",3,{"answer":83,"createTime":5,"id":84,"options":85,"question":86,"source":26,"type":81},[],258542308,[78,79],"导购员每天进入店铺的第一件事就是更换工装、戴好工牌,并整理好自己的仪容仪表",{"answer":88,"createTime":5,"id":89,"options":90,"question":91,"source":26,"type":92},[],258542312,[],"简述新零售客服与传统客服的区别",4,{"answer":94,"createTime":5,"id":6,"options":95,"question":15,"source":26,"type":92},[],[]]