[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fKUV4lI_N1fkKBMAGu0peuwUrapFytQGa5-apNAeLe3c":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":8,"question":15,"related":16,"source":22,"type":23},[],"2025-12-14 08:00:38",263756838,[],{"count":9,"courseId":10,"courseImg":11,"courseName":12,"workId":13,"workName":14},50,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","exam_131990920","热线中心2024年第三季度服务考试卷(9.19下)","那你来气了吗?平替话术____",[17,24,29,32,37,42,47,52,57,62],{"answer":18,"createTime":5,"id":19,"options":20,"question":21,"source":22,"type":23},[],263756833,[],"当用户反映长时间电话打不进来____、____、____、____","v1",2,{"answer":25,"createTime":5,"id":26,"options":27,"question":28,"source":22,"type":23},[],263756836,[],"当用户要找***号话务员咨询时\u002F当用户要找领导时____、____、____",{"answer":30,"createTime":5,"id":6,"options":31,"question":15,"source":22,"type":23},[],[],{"answer":33,"createTime":5,"id":34,"options":35,"question":36,"source":22,"type":23},[],263756839,[],"用户询问咨询员姓名时____、____、____",{"answer":38,"createTime":5,"id":39,"options":40,"question":41,"source":22,"type":23},[],263756842,[],"你先看到,教你怎么操作平替话术:____、____、____",{"answer":43,"createTime":5,"id":44,"options":45,"question":46,"source":22,"type":23},[],263756844,[],"让用户等待时____、____",{"answer":48,"createTime":5,"id":49,"options":50,"question":51,"source":22,"type":23},[],263756847,[],"用户表示感谢时____",{"answer":53,"createTime":5,"id":54,"options":55,"question":56,"source":22,"type":23},[],263756849,[],"等待完毕时____",{"answer":58,"createTime":5,"id":59,"options":60,"question":61,"source":22,"type":23},[],263756851,[],"你仔细听一下平替话术:____、____",{"answer":63,"createTime":5,"id":64,"options":65,"question":66,"source":22,"type":23},[],263756852,[],"当确认是骚扰电话时____、____?____、____"]