[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$ftOlNVd25CCPngxvsYveDFAXG3OI4xzePWOVoc8YSErI":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2025-12-25 02:24:51",284907657,[8,9,10,11],"减价幅度不宜过大,频率不宜过高","主动提供同等幅度减价","为达成交易可无限制减价","让客户主导减价幅度",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},20,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","work_47703303","实训8站根据自己选定的产品做外推广营销方案的制定","跨境电商客服在与批发客户讨价还价时,应遵循的原则是?( )",[21,32,41,50,59,68,77,86,95,104],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],284907648,[25,26,27,28],"客户下单至货物发出","客户下单至签收货物","客户签收至平台放款","货物发出至签收货物","跨境电商售中服务阶段具体是指哪个时间段?( )","v1",0,{"answer":33,"createTime":5,"id":34,"options":35,"question":40,"source":30,"type":31},[],284907649,[36,37,38,39],"直接关闭订单","放弃该客户","通过订单留言或站内信催付","等待客户主动咨询","针对客户已下单但未付款的情况,若客户下单后半天内未付款,客服应采取的措施是?( )",{"answer":42,"createTime":5,"id":43,"options":44,"question":49,"source":30,"type":31},[],284907650,[45,46,47,48],"收到订单","物流跟踪","关联产品推介","售后评价管理","跨境电商售中沟通与服务涉及的环节不包括以下哪项?( )",{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":30,"type":31},[],284907651,[54,55,56,57],"表达对客户订单的感谢","告知客户物流进展","提供相关链接","期待客户回复","针对有疑问的订单,客服采用的"四步走"解决方案中,第一步是?( )",{"answer":60,"createTime":5,"id":61,"options":62,"question":67,"source":30,"type":31},[],284907652,[63,64,65,66],"直接取消订单","及时与客户沟通,引导解决","等待系统自动处理","重新创建订单","客户已付款但未通过平台资金风控审核,客服的正确做法是?( )",{"answer":69,"createTime":5,"id":70,"options":71,"question":76,"source":30,"type":31},[],284907653,[72,73,74,75],"货物发出当天告知物流跟踪号及预计妥投时间","每周查询物流信息并告知客户","物流信息可查时告知客户进展及客观影响","货物抵达海关时通知客户","针对已发出货物的沟通,客服采用的"三部曲"中,第一步是?( )",{"answer":78,"createTime":5,"id":79,"options":80,"question":85,"source":30,"type":31},[],284907654,[81,82,83,84],"仅物流跟踪号","仅追踪网站","跟踪号、追踪网站及查询时间建议","仅预计收货时间","当客户询问"如何跟踪我的包裹"时,客服回复应包含的核心信息是?( )",{"answer":87,"createTime":5,"id":88,"options":89,"question":94,"source":30,"type":31},[],284907655,[90,91,92,93],"货物运输进展","运输途中可能遇到的情况","货物抵达海关的状态","产品生产流程","以下哪项不属于物流跟踪过程中需与客户沟通的内容?( )",{"answer":96,"createTime":5,"id":97,"options":98,"question":103,"source":30,"type":31},[],284907656,[99,100,101,102],"1天","2天","3天","7天","客户下单后超过几天未付款,客服可放弃该客户?( )",{"answer":105,"createTime":5,"id":6,"options":106,"question":19,"source":30,"type":31},[],[8,9,10,11]]