[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f7b-UwAe9hs4viWNSgV8bGTDmsJ6STM931qyMnqvZkvs":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2026-01-05 10:56:25",302653606,[8,9,10,11],"技术型服务创新","替代型服务创新","拓展型服务创新","改进型服务创新",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},220,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","exam_169361789","环境监测","饭店推出新的菜单、航空公司开设的新航线和银行推出新的储蓄品种,被称作是()",[21,32,41,50,53,62,71,80,89,98],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],302653603,[25,26,27,28],"高尔夫球场","高尔夫球杆","客房","餐厅","下列的选项中属于酒店辅助性物品的是()","v1",0,{"answer":33,"createTime":5,"id":34,"options":35,"question":40,"source":30,"type":31},[],302653604,[36,37,38,39],"合理设计和充分利用现有服务设施","调整劳动力","延长需求高峰期服务时间","顾客等待","关于能力管理策略说法错误的是()",{"answer":42,"createTime":5,"id":43,"options":44,"question":49,"source":30,"type":31},[],302653605,[45,46,47,48],"有助于实现企业人力资源战略管理","帮助人力资源部门减少成本,提高效率","能分散企业主营业务,提高竞争力","帮助企业规避用工风险,并实现灵活用工","人力资源服务外包是指企业为了降低人力成本,实现效率最大化,将人力资源事务中非核心部分的工作全部或部分委托人才服务专业机构管理.以下哪个选项不属于人力资源服务外包的意义",{"answer":51,"createTime":5,"id":6,"options":52,"question":19,"source":30,"type":31},[],[8,9,10,11],{"answer":54,"createTime":5,"id":55,"options":56,"question":61,"source":30,"type":31},[],302653607,[57,58,59,60],"实物产品","服务","企业形象","服务接触","下面哪个项目不是服务套餐的内容",{"answer":63,"createTime":5,"id":64,"options":65,"question":70,"source":30,"type":31},[],302653608,[66,67,68,69],"势均力敌的竞争对手","行业增长较快","高额的固定成本","缺乏特异性","下列不属于现有竞争者的对抗表现的有()",{"answer":72,"createTime":5,"id":73,"options":74,"question":79,"source":30,"type":31},[],302653609,[75,76,77,78],"信息整理","顾客投诉","处理纠纷","激励培训员工","下列属于后台支持中的支持性服务是()",{"answer":81,"createTime":5,"id":82,"options":83,"question":88,"source":30,"type":31},[],302653610,[84,85,86,87],"两者没有区别","制造业关注收入最大化,服务业关注成本最小化","服务业关注收入最大化,制造业关注成本最小化","以上都对","服务设施选址和制造设施选址的主要关注点是()",{"answer":90,"createTime":5,"id":91,"options":92,"question":97,"source":30,"type":31},[],302653611,[93,94,95,96],"草坪修剪","汽车租赁","律师服务","餐饮服务","按照托马斯分类,下面哪个选项属于是设备提供的服务()",{"answer":99,"createTime":5,"id":100,"options":101,"question":106,"source":30,"type":31},[],302653612,[102,103,104,105],"调整能力","调整地点","调时间","自助服务","不属于服务能力管理策略的有()"]