[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fdTNXkdgCzkAtWiiG3dTHmqs-6LIgqYlYm47IB8s6yas":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":16,"related":17,"source":27,"type":28},[],"2026-01-11 09:16:01",306994960,[8,9,10,11],"Federer,roger","federer,Roger","federer,roger","Federer,Roger",{"courseId":13,"courseImg":14,"courseName":15},"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","为来自美国的罗杰&bull;费德勒(Roger Federer)新建预订(New Reservation),正确的操作后,资料对话框的Name输入框和First输入框应分配填写( )",[18,29,39,48,57,66,74,83,92,101],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],306994951,[22,23,24,25],"First Name","Guest Name","Title","Chin. Name","为来自中国的姚明(Yao Ming)新建预订(New Reservation),正确的操作应当在预订信息录入对话框,将中文姓名&quot;姚明&quot;填写在( )栏目中","v1",0,{"answer":30,"createTime":31,"id":32,"options":33,"question":38,"source":27,"type":28},[],"2026-01-11 07:30:48",306994952,[34,35,36,37],"长租客价格低","长租客能够给酒店提供稳定的收入","长租客通常消费能力高于普通客人,是酒店的重要利润来源","长租客不需要持续投入营销成本、维护成本等,利润明显高于普通客人","长租客(Long Stay)是指在酒店住宿超过14天的客人,酒店通常会对这样的客人给予更多的关注.主要是基于以下的原因,除了( )",{"answer":40,"createTime":5,"id":41,"options":42,"question":47,"source":27,"type":28},[],306994953,[43,44,45,46],"预订(Reservation)同时系统自动生成客户资料(Profile),不需要额外操作","需要员工手工建立一个客户资料(Profile)","先完成预订操作,预订完成之后再为客人建立一个客户资料","不需要处理,预订和客户资料没有关系","对于第一次预订酒店的客人,酒店PMS系统中不存在客人的资料(Profile).预订操作时会( )",{"answer":49,"createTime":5,"id":50,"options":51,"question":56,"source":27,"type":28},[],306994954,[52,53,54,55],"不确定","为客人再新建一个客户资料","不需要新建客户资料,只需将新的预订关联至原有客户资料即可","将原有客户资料删除后再新建一个","当客人第二次预订某酒店时,酒店客户资料库中存在该客人的客户资料.此时预订员应该( )",{"answer":58,"createTime":5,"id":59,"options":60,"question":65,"source":27,"type":28},[],306994955,[61,62,63,64],"Yao,Ming","明,姚","Ming,Yao","姚,明","为来自中国的姚明(Yao Ming)新建预订(New Reservation),正确的操作后,资料对话框的Name输入框和First输入框应分配填写( )",{"answer":67,"createTime":5,"id":68,"options":69,"question":73,"source":27,"type":28},[],306994956,[70,71,72],"每个个人资料(Individual Profile)必然与一个预订(Reservation)相关联","每个预订(Reservation)必然与一个个人资料(Individual Profile)相关联","一个预订可以对应多个客户资料预订可以脱离客户资料而独立存在","以下关于预订(Reservation)和客户资料(Profile)之间关系的描述,正确的是( )",{"answer":75,"createTime":5,"id":76,"options":77,"question":82,"source":27,"type":28},[],306994957,[78,79,80,81],"这样的预订无法收取客人费用","同名的大量客户资料,不但加重了数据库运算负担,更重要的是这样的客户资料无法在酒店销售中充分利用,使客户资料变得毫无意义","这样的预订会导致客人投诉","这样的预订使客人无法入住","M酒店集团管理的的MO酒店在接受集团例行检查时,被发现酒店客户资料(Profile)库中存在大量姓名为&quot;1&quot;的客户资料,经调查,发现并非软件故障,而是酒店员工为了节省时间而随意输入&quot;1&quot;而完成预订.针对此现象,M酒店集团对MO酒店做出了严厉的处理,这主要是因为( )",{"answer":84,"createTime":5,"id":85,"options":86,"question":91,"source":27,"type":28},[],306994958,[87,88,89,90],"上门客价(WALK-In Rate)","前台控制价(FIT,Foreign Independent Tourist)","门市价(RAC,RACK Rate)","公司价格(COR,COORPERATE RATES)","在散客预订中,客人不可能享受的价格代码是( )",{"answer":93,"createTime":5,"id":94,"options":95,"question":100,"source":27,"type":28},[],306994959,[96,97,98,99],"为散客客人提供更好的服务,比如果盘、餐饮费用打折、免费使用行政酒廊等","排房时尽可能将散客和团队分散安排,减少相互影响","结账时不给客人发票,让客人不知道价格","将散客客房里介绍协议价格的宣传材料撤除,减少&quot;价比价郁闷&quot;的情况","在酒店销售中,散客的价格总是高于协议客人的价格,尤其在销售旺季,客人不得不接受很高的门市价(Rack Rate),由于散客和门市价的巨大价格差,很多散客会因&quot;不平衡&quot;而投诉甚至拒绝付账.下列方法中对防止该情况无效的是( )",{"answer":102,"createTime":5,"id":6,"options":103,"question":16,"source":27,"type":28},[],[8,9,10,11]]