[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f5LW-dPq-KxV0dlO9wg-RAPKb1CtQIWUkjByYiRAGgpw":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":16,"related":17,"source":27,"type":28},[],"2026-01-10 07:24:21",308294674,[8,9,10,11],"价格刺激","促销政策","产品推广时的优惠","方便",{"courseId":13,"courseImg":14,"courseName":15},"a30c721474c63c871e29b82bcd36b876","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F1475cbd23f0fb197e8d38070b8c085b8.jpg","客户关系管理","客户的利益忠诚来源不包括( )",[18,29,38,47,50,59,68,77,86,95],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],308294671,[22,23,24,25],"价格","产品","竞争","服务","在日益激烈的市场竞争环境下,企业仅靠产品的质量已经难以留住客户,( )成为企业竞争制胜的另一张王牌","v1",0,{"answer":30,"createTime":5,"id":31,"options":32,"question":37,"source":27,"type":28},[],308294672,[33,34,35,36],"分类分析","关联分析","趋势分析","孤立点分析","对客户持久性、牢固性和稳定性的分析主要是运用时间序列模型中的()方法",{"answer":39,"createTime":5,"id":40,"options":41,"question":46,"source":27,"type":28},[],308294673,[42,43,44,45],"购买时的挑选时间","对价格的敏感程度","对品牌的关注","客户购买产品的次数较少","下列不属于客户忠诚度衡量指标的是( )",{"answer":48,"createTime":5,"id":6,"options":49,"question":16,"source":27,"type":28},[],[8,9,10,11],{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":27,"type":28},[],308294675,[54,55,56,57],"客户满意是一种心理的满足","客户满意是客户关系管理根本目的","客户忠诚是一种持续交易的行为","客户忠诚是客户关系管理根本目的","客户满意或客户忠诚论述错误的是( )",{"answer":60,"createTime":5,"id":61,"options":62,"question":67,"source":27,"type":28},[],308294676,[63,64,65,66],"惰性忠诚","信赖忠诚","亲友忠诚","垄断忠诚","CRM研究的是哪种类型的忠诚?( )",{"answer":69,"createTime":5,"id":70,"options":71,"question":76,"source":27,"type":28},[],308294677,[72,73,74,75],"重复购买","对企业的品牌产生情感和依赖","即便遇到产品不满意,也不投诉","有向身边的朋友推荐企业的产品","在客户关系管理里, ( )不是客户的忠诚的表现",{"answer":78,"createTime":5,"id":79,"options":80,"question":85,"source":27,"type":28},[],308294678,[81,82,83,84],"不满意也不投诉","重复性购买","向他人推荐","购买品牌相关产品","客户忠诚不包含以下哪些方面的含义?()",{"answer":87,"createTime":5,"id":88,"options":89,"question":94,"source":27,"type":28},[],308294679,[90,91,92,93],"客户成本","客户忠诚度","客户状态","客户满意度","在客户关系管理战略里,"流失预警"是对以下哪个关键的因素进行的管理?( )",{"answer":96,"createTime":5,"id":97,"options":98,"question":103,"source":27,"type":28},[],308294680,[99,100,101,102],"客户忠诚,客户满意","客户价值,客户忠诚","客户满意,客户价值","客户满意,客户忠诚","对于企业来说,达到()是基本任务,否则产品卖不出去,而获得( )是参与竞争取胜的保证"]