[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fjaMXMWCJ533r-kFYo4c_fOUS_5QZ-3Wlv0zaaOPmQRE":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2026-01-12 10:46:13",310173401,[8,9,10,11],"发票问题","泄露他人信息","交易方式问题","违背承诺",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},95,"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","exam_168974811","25秋《网店客服管理》期末考试","顾客小金在XX旗舰店买了一台电脑,但是店铺客服拒绝向小金提供发票,请问客服的操作属于( )违规类型",[21,32,35,44,53,62,71,79,88,97],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],310173400,[25,26,27,28],"一般违规行为和严重违规行为","普通违规行为和特殊违规行为","少数违规行为和多数违规行为","买家违规行为和卖家违规行为","淘宝的违规行为分哪两种","v1",0,{"answer":33,"createTime":5,"id":6,"options":34,"question":19,"source":30,"type":31},[],[8,9,10,11],{"answer":36,"createTime":5,"id":37,"options":38,"question":43,"source":30,"type":31},[],310173402,[39,40,41,42],"通过QQ与客户交流促成交易","通过邮件的方式与客户交流促成交易","通过旺旺的方式与客户进行交流促成交易","通过MSN与客户交流促成交易","淘宝客服是通过什么样的方式跟客户交流的",{"answer":45,"createTime":5,"id":46,"options":47,"question":52,"source":30,"type":31},[],310173403,[48,49,50,51],"只有当该账户的严重违规行为扣分累积到四十八分,才会被查封帐户","只要被买家投诉,就会被查封帐户","只要违规了,就会被查封帐户","只要发生了严重违规行为,才会被查封帐户","在淘宝开店以后,什么情况下会被查封账户",{"answer":54,"createTime":5,"id":55,"options":56,"question":61,"source":30,"type":31},[],310173404,[57,58,59,60],"不要产生差评","满足客户一切要求","快速回复买家问题","考虑客户利益","售后工作的底线是( )",{"answer":63,"createTime":5,"id":64,"options":65,"question":70,"source":30,"type":31},[],310173405,[66,67,68,69],"退款卖家","退款买家","打款卖家","打款买家","卖家款认退货地址错误,同息退货协议后留言新地址,但未征得买家同意,买家按淘宝系统给出的退货地址退货后导致退件,交易支持()",{"answer":72,"createTime":5,"id":73,"options":74,"question":78,"source":30,"type":31},[],310173406,[75,76,77],"我们在销售中可以进行一些消息的披露,可以和我们的顾客说亲有任何的一点不满意请亲立马退回,本店不接受中差评,请亲理解","顾客如果是中差评,打电话要求必须改过来","遇到这种情况,直接在旺旺上和其理论,问为什么要给中差评","作为售前客服,你会怎么避免中差评",{"answer":80,"createTime":5,"id":81,"options":82,"question":87,"source":30,"type":31},[],310173407,[83,84,85,86],"线性提成","分段提成","梯度提成","折线提成","对销售额(金额)采用统一提成比例是( )方式",{"answer":89,"createTime":5,"id":90,"options":91,"question":96,"source":30,"type":31},[],310173408,[92,93,94,95],"澄清双方的理解是否一致","给顾客介绍促销信息","表达对所讨论内容的重视","强调重要内容","以下哪个不是确认订单的目的",{"answer":98,"createTime":5,"id":99,"options":100,"question":105,"source":30,"type":31},[],310173409,[101,102,103,104],"您好,欢迎光临本店,"做消费者最信赖的智能家居品牌"是我们的服务宗旨!请问有什么可以帮助您的吗","嗨,欢迎光临本店,赶快买买买~","想买什么,直接告诉我~","感谢您对本店的支持和关注,亲亲收到产品满意的话请给5星字好评,好评有返现.亲,要留意哦","客户刚到店铺,作为一名售前客服你会说"]