[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fIbMlYZDx7T2cRDN0lmX4xaZDntactfc0Sh4C_LUxI8M":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":13,"question":17,"related":18,"source":28,"type":109},[],"2026-01-14 12:09:48",312026527,[8,9,10,11,12],"求回报","求快乐","求补偿","求尊重","求发泄",{"courseId":14,"courseImg":15,"courseName":16},"f5c7bf6c2635b2d6ee5e3111e5576533","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F48eba3395437dd881b1b9275a0ad1028.png","导游业务","旅游者的投诉心理有( )",[19,30,39,48,57,66,75,84,93,100],{"answer":20,"createTime":5,"id":21,"options":22,"question":27,"source":28,"type":29},[],312026504,[23,24,25,26],"告知游客商品出了店就不能更换","陪同前往,帮游客与商店交涉","让游客自己去商店退换","告诉游客不属于自己的工作范围","一名游客购物回饭店后,因对颜色不满意而要求导游人员帮他退换,导游人员应( )","v1",0,{"answer":31,"createTime":5,"id":32,"options":33,"question":38,"source":28,"type":29},[],312026505,[34,35,36,37],"满足其要求,并告知服务费自理","让其自己到餐厅打包带回房间","不允许其脱离旅游团特殊化","满足其要求,并代为支付服务费","当游客在身体健康的条件下要求在房间内用餐,且饭店也可以提供此项服务时,导游人员( )",{"answer":40,"createTime":5,"id":41,"options":42,"question":47,"source":28,"type":29},[],312026506,[43,44,45,46],"婉言劝阻,若游客坚持,就不必阻拦","让游客去问领队,由领队决定","同意其要求,但陪同一起划船","说明为了安全不能同意其要求","旅游团游东湖时,一游客提出希望单独划船游湖,导游人员应 ( )",{"answer":49,"createTime":5,"id":50,"options":51,"question":56,"source":28,"type":29},[],312026507,[52,53,54,55],"按指示做好变更工作","上报接待社","按旅游合同执行","上报组团社","游客提出变更旅游路线或日程时,导游人员原则上应( )",{"answer":58,"createTime":5,"id":59,"options":60,"question":65,"source":28,"type":29},[],312026508,[61,62,63,64],"协助解决, 提醒客人注意安全","报告旅行社,等待领导通知","断然拒绝","婉言拒绝","旅游者要求自费观看计划外文娱节目时,导游人员应( )",{"answer":67,"createTime":5,"id":68,"options":69,"question":74,"source":28,"type":29},[],312026509,[70,71,72,73],"请旅游团领队调解或者内部调整","若导游人 员住的房间有空位,可让其前来同住","若有空房,可满足其要求,房费由二人共担","若无空房,应退还住宿费,并联系其他饭店","某游客因与同房游客有意见,不想与其同住,下列做法正确的是 ( )",{"answer":76,"createTime":5,"id":77,"options":78,"question":83,"source":28,"type":29},[],312026510,[79,80,81,82],"公平对待","符合法律","尊重游客","&quot;合理而可能&quot;","原则是导游人员处理问题、满足游客要求的依据和准绳",{"answer":85,"createTime":5,"id":86,"options":87,"question":92,"source":28,"type":29},[],312026511,[88,89,90,91],"高于","等同","低于","区别","当住宿、餐饮等方面有不符合旅游合同规定的情况时,应对游客予以补偿,而且替代物一般应( )原来的标准",{"answer":94,"createTime":5,"id":95,"options":96,"question":99,"source":28,"type":29},[],312026512,[64,97,98,63],"报告旅行社","让游客自己处理","如游客要求去不对外开放的地区、机构和单位参观,导游人员应 ( )",{"answer":101,"createTime":5,"id":102,"options":103,"question":108,"source":28,"type":29},[],312026513,[104,105,106,107],"陪同客人到公安局办理延长签证手续","原则上应予婉拒","一般可以满足要求","请示旅行社","外国旅游者在旅游团的活动结束后,不随团离开或出境,无特殊原因要求延长签证时,导游人员应酌情处理( )",1]