[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fkQHIAp8qokkAzAWXX1FW76drAP0L6mW2FC6hLB9Fqtg":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":16,"related":17,"source":27,"type":28},[],"2026-01-21 19:46:35",315474773,[8,9,10,11],"功能质量","技术质量","服务质量","产品质量",{"courseId":13,"courseImg":14,"courseName":15},"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","顾客针对服务过程感知的服务质量,通常被称为()",[18,29,38,47,56,65,74,83,92,101],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],315474764,[22,23,24,25],"服务生产与消费同时进行的特征","服务传递过程的延长性特征","服务产品的差异性特征","服务质量的可预期特征","服务企业在顾客享用服务的过程中起到重要作用源自于什么()","v1",0,{"answer":30,"createTime":5,"id":31,"options":32,"question":37,"source":27,"type":28},[],315474765,[33,34,35,36],"空间环境","周围条件","社会场景","太空环境","以下不属于智能服务场景的要素的是()",{"answer":39,"createTime":5,"id":40,"options":41,"question":46,"source":27,"type":28},[],315474766,[42,43,44,45],"财务风险","绩效风险","物质风险","社会风险","由于购买某项服务而影响到顾客的声誉和地位是属于哪种风险()",{"answer":48,"createTime":5,"id":49,"options":50,"question":55,"source":27,"type":28},[],315474767,[51,52,53,54],"外部市场营销","内部市场营销","交易市场营销","互动市场营销","服务营销三角形中的核心部分不包括()",{"answer":57,"createTime":5,"id":58,"options":59,"question":64,"source":27,"type":28},[],315474768,[60,61,62,63],"成本","需求","竞争","企业资金","影响服务企业定价的因素不包括()",{"answer":66,"createTime":5,"id":67,"options":68,"question":73,"source":27,"type":28},[],315474769,[69,70,71,72],"企业内部服务质量","员工满意","员工忠诚","顾客满意","服务利润链的第一环是()",{"answer":75,"createTime":5,"id":76,"options":77,"question":82,"source":27,"type":28},[],315474770,[78,79,80,81],"理发","餐饮","导游","家具","以下产品中,哪项产品具有明显的可寻找特征()",{"answer":84,"createTime":5,"id":85,"options":86,"question":91,"source":27,"type":28},[],315474771,[87,88,89,90],"服务产品的成本","顾客对服务产品价值的认识","服务产品的需求","竞争对手的定价","服务企业定价时主要考虑以下哪个因素()",{"answer":93,"createTime":5,"id":94,"options":95,"question":100,"source":27,"type":28},[],315474772,[96,97,98,99],"培育企业的服务文化","重视企业的服务人员","与顾客建立并保持长久关系","不用在意企业核心员工的流失","服务利润链所带来的管理启示不包括()",{"answer":102,"createTime":5,"id":6,"options":103,"question":16,"source":27,"type":28},[],[8,9,10,11]]