[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$foMnGWaotuCdCwxcfol4IQvYOEeGO-fx2HO2AquxTZVY":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":16,"related":17,"source":27,"type":28},[],"2026-03-25 08:53:52",328013497,[8,9,10,11],"公开区","隐藏区","盲目区","封闭区",{"courseId":13,"courseImg":14,"courseName":15},"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","售后服务岗位在与客户沟通时,使用乔哈里窗可以先从( )区入手",[18,29,38,47,56,65,74,83,86,95],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],328013489,[22,23,24,25],"正确","完整","简洁","具体","有效商务书面交流的首要特征是( )","v1",0,{"answer":30,"createTime":5,"id":31,"options":32,"question":37,"source":27,"type":28},[],328013490,[33,34,35,36],"忌服饰华丽、标新立异","忌口头语太多","忌忘记台词","忌反复陈述,啰嗦冗长","下列关于演讲的禁忌中表述错误的一项是( )",{"answer":39,"createTime":5,"id":40,"options":41,"question":46,"source":27,"type":28},[],328013491,[42,43,44,45],"倾听环境","目光关注","对方理解能力","倾听者偏见","以下不构成倾听障碍的选项是( )",{"answer":48,"createTime":5,"id":49,"options":50,"question":55,"source":27,"type":28},[],328013492,[51,52,53,54],"备忘录","私人邮件","上级领导和相关部门","朋友","要注意电子邮件抄送的重要性.给客户、供应商的对外邮件,一定要抄送给自己的( )",{"answer":57,"createTime":5,"id":58,"options":59,"question":64,"source":27,"type":28},[],328013493,[60,61,62,63],"免费邮箱","OUTLOOK邮箱","QQ邮箱","企业域名邮箱","发送商务邮件时,首选的发送邮箱为( )",{"answer":66,"createTime":5,"id":67,"options":68,"question":73,"source":27,"type":28},[],328013495,[69,70,71,72],"需要互相介绍了解","寻找共同话题","树立良好的个人印象","直奔主题","关于初次与客户见面沟通的描述,以下错误的是( )",{"answer":75,"createTime":5,"id":76,"options":77,"question":82,"source":27,"type":28},[],328013496,[78,79,80,81],"面部表情和目光接触","音调音色","身体的直接接触","肢体动作与姿势","肢体信息不包括( )",{"answer":84,"createTime":5,"id":6,"options":85,"question":16,"source":27,"type":28},[],[8,9,10,11],{"answer":87,"createTime":5,"id":88,"options":89,"question":94,"source":27,"type":28},[],328013498,[90,91,92,93],"谁说","说什么","对谁说","怎么说","商务沟通中需要明确5W原则,其中WHAT指( )",{"answer":96,"createTime":5,"id":97,"options":98,"question":103,"source":27,"type":28},[],328013499,[99,100,101,102],"使用有个性的邮箱名字引起对方注意","标题涵盖多个主题","一定要有简明扼要能真实反映文章内容和重要性的标题","标题标注"紧急"","初次与对方通过电子邮件沟通时,最正确并有效率的发邮件发送要点是( )"]