[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fPgkI--lHhnNTVHXd4pb3531EMU081XBG5AGe7ALXbvg":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":16,"related":17,"source":27,"type":28},[],"2026-04-23 20:34:35",349224660,[8,9,10,11],""Good morning, Hilton Hotel, Helen speaking. How may I help you?"",""Speak quickly."",""Hello, who is this?"",""What do you want?"",{"courseId":13,"courseImg":14,"courseName":15},"53e1d2ef4961cca8eea3e23969ad2cb9","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F03a579384a6dc297c89809b582fcc767.png","默认课程","How does an operator 答案 the phone",[18,29,38,47,50,59,68,77,86,95],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],349224657,[22,23,24,25],"Building maintenance","Staff hiring","Kitchen operations","Guest transactions and interactions","What does "Front Office" primarily handle in a hotel","v1",0,{"answer":30,"createTime":5,"id":31,"options":32,"question":37,"source":27,"type":28},[],349224658,[33,34,35,36],"Busy tourist season","Off-season","Rainy season","Low season","What does "peak season" mean",{"answer":39,"createTime":5,"id":40,"options":41,"question":46,"source":27,"type":28},[],349224659,[42,43,44,45],""Where are you going?"",""How many pieces of luggage do you have?"",""What is your name?"",""How much does it cost?"","To ask how many pieces of luggage, the bellman should say",{"answer":48,"createTime":5,"id":6,"options":49,"question":16,"source":27,"type":28},[],[8,9,10,11],{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":27,"type":28},[],349224661,[54,55,56,57],"Only at night","12 hours a day","Only in the morning","24 hours a day","What does "round the clock" mean",{"answer":60,"createTime":5,"id":61,"options":62,"question":67,"source":27,"type":28},[],349224662,[63,64,65,66],"Managing accounts","Offering picking-up service and baggage handling","Cooking meals","Cleaning rooms","What is the main responsibility of the Concierge",{"answer":69,"createTime":5,"id":70,"options":71,"question":76,"source":27,"type":28},[],349224663,[72,73,74,75],"A reservation","A compliment","An expression of dissatisfaction","A request","What is a "complaint" in a hotel",{"answer":78,"createTime":5,"id":79,"options":80,"question":85,"source":27,"type":28},[],349224664,[81,82,83,84],"Storing valuables","Storing clothes","Storing food","Storing luggage","What is a "safe" in a hotel room used for",{"answer":87,"createTime":5,"id":88,"options":89,"question":94,"source":27,"type":28},[],349224665,[90,91,92,93],"Reduced copy","Copy on one side","Black and white copy","Copy on both sides","What does "double-sided copy" mean",{"answer":96,"createTime":5,"id":97,"options":98,"question":103,"source":27,"type":28},[],349224666,[99,100,101,102],"Free of charge","Not available","Paid by the guest","Expensive","What does "on the house" mean"]