[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f45hlbvJ00Wz0AFxZzujEhNfvYY2g2ioyJJEQizpgMzI":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":28,"type":29},[],"2023-06-07 22:48:32",52186408,[8,9,10,11],"所有未来预订包括今天(Reservation From Now On Including Today )","本日预期到达客人(Expected and Arrival Date is Today )","所有个人类型客户资料( Individual Profiles )","所有预订( All Reservations )",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},17,"963d67239a86a782b5fe97bc70295323","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002Fa9105dc329c0b6f9cf03ff089dfd7f3e.jpg","前厅服务与数字化运营","85dce943d0d6453ba7adec9ff33b3c6e","散客入住接待上机课后题","在对有预订的客人进行接待入住(Check In)操作时,员工应使用Sinfonia系统的到达者(Arrivals )功能.在使用到达者(Arrivals )功能进行查找时,如果第一次查找未找到客人,可以点击(Yes)进行第二次查找.第二次查找的范围是( )",[21,30,39,48,51,60,69,78,87,96],{"answer":22,"createTime":5,"id":23,"options":24,"question":27,"source":28,"type":29},[],52186405,[25,26,10,11],"本日预期到达客人( Expected and Arrival Date is Today )","所有未来预订( Reservation From Now On )","在对有预订的客人进行接待入住(Check In)操作时,应使用Sinfonia系统的到达者(Arrivals )功能.在使用到达者(Arrivals )功能进行查找时,系统第一次查找时的范围是( )","v1",0,{"answer":31,"createTime":5,"id":32,"options":33,"question":38,"source":28,"type":29},[],52186406,[34,35,36,37],"可以,在第二次查找中可以找到","可以找到,第一次查找时即可找到,但需输入详细信息","可以找到,不确定第一次还是第二次","无法找到","来自洛杉矶的毛先生本来预订了酒店明天的客房,但由于行程的变化,他提前到达酒店并要求办理入住手续.此时前台员工使用到达者( Arrivals )功能进行查找时,是否可以找到该客人? ( )",{"answer":40,"createTime":5,"id":41,"options":42,"question":47,"source":28,"type":29},[],52186407,[43,44,45,46],"找到客人预订后,修改客人预订为今天,并确认可用房数量和价格,确认无误后办理入住手续","使用无预订(Walk In)功能为客人办理入住手续","再次为客人办理一个本日预订,之后再为他办理入住","友善告知客人不能入住","某客人预订了酒店6月1日的客房,由于档期变更,他于5月1日来到酒店要求提前入住.前台员工使用到达者( Arrivals )功能进行操作时,正确的操作方法为( )",{"answer":49,"createTime":5,"id":6,"options":50,"question":19,"source":28,"type":29},[],[8,9,10,11],{"answer":52,"createTime":5,"id":53,"options":54,"question":59,"source":28,"type":29},[],52186409,[55,56,57,58],"到达者( Arrivals )中的无预订(Walk In )功能","到达者( Arrivals )的入住(CheckIn)功能","先做-一个当日预订,然后再做一个入住操作","根据原则,拒绝客人入住要求","对于无预订客人的接待入住,员工应使用( )来完成",{"answer":61,"createTime":5,"id":62,"options":63,"question":68,"source":28,"type":29},[],52186410,[64,65,66,67],"有预订客人入住后,客人状态为Checked In;无预订客人入住后,客人状态为Walk In","没有区别","两者房型不同","两者价格不同","在Sinfonia系统中,有预订客人和无预订客人(Walk In) 办理入住手续后,客人存在什么区别? ( )",{"answer":70,"createTime":5,"id":71,"options":72,"question":77,"source":28,"type":29},[],52186411,[73,74,75,76],"客人支付方式( Payment Method )","客人预订价格是否有变","酒店可用房数量","客人预订房型是否可用","当客人早于预订日期提前办理入住手续时,前台员工需要注意的内容不包括( )",{"answer":79,"createTime":5,"id":80,"options":81,"question":86,"source":28,"type":29},[],52186412,[82,83,84,85],"华丽的装修和更大的前台","预订部准确而完整的预订信息","电脑房或者信息部门对计算机、网络和设备的良好维护和管理D.客房部对客房的及时清洁和房态管理与维护","前台接待员的良好操作技能和服务意识","快捷的接待入住操作不但是酒店优质服务的标志,也是优秀接待员的重要技能.但在实际工作中,快捷的接待入住需要诸多部门和员工的配合.以下对于提高接待入住速度没有帮助的是( )",{"answer":88,"createTime":5,"id":89,"options":90,"question":95,"source":28,"type":29},[],52186413,[91,92,93,94],"客房费率(Room Rate )","房型符合客人预订要求(Room Type )","房态为空净( Room Status=VC )状态","客房特征满足客人预订要求(Features)","当系统自动分房(Room Blocking)时,以下哪条不是系统默认条件之一?( )",{"answer":97,"createTime":5,"id":98,"options":99,"question":104,"source":28,"type":29},[],52186414,[100,101,102,103],"在查找时增加客房特征要求( Feature )","在查找时包括脏房(Dirty Room)","在查找时增加客房类型( Room Type )","在查找时减少客房特征要求(Feature)","当出现可用房不足现象成者客人有特殊要求时,员工可以使用手动分房功能为客人分配房间.在该功能中,以下哪项操作会使可用房数量减少? ( )"]