[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fT1Pn3Frq78hSE5WyTz7So7xQHmTQn-FtGiqz7nmVjTQ":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":19,"related":20,"source":30,"type":31},[],"2023-06-09 22:41:33",55987498,[8,9,10,11],"响应性","有形性","可靠性","移情性",{"count":13,"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},23,"2048bebe928430ad57fb459670d85328","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F019eddac4799f1c0ed112f15a7295329.png","旅游服务业管理-2022-2023-2","exam_94106942","随堂测验一","顾客希望旅行社能按照承诺的旅游路线、食宿标准、餐饮规格提供服务是服务质量特性中( )的体现",[21,32,35,41,50,59,68,77,86,95],{"answer":22,"createTime":5,"id":23,"options":24,"question":29,"source":30,"type":31},[],55987497,[25,26,27,28],"缺乏所有权","不可感知性","顾客参与性","不可分离性","服务产品最突出的特点是( )","v1",0,{"answer":33,"createTime":5,"id":6,"options":34,"question":19,"source":30,"type":31},[],[8,9,10,11],{"answer":36,"createTime":5,"id":37,"options":38,"question":40,"source":30,"type":31},[],55987499,[11,10,39,8],"保证性","&quot;第一次就做对&quot;是服务质量( )的具体体现",{"answer":42,"createTime":5,"id":43,"options":44,"question":49,"source":30,"type":31},[],55987500,[45,46,47,48],"聪明","真诚","速度","微笑","日本的酒店业,把对宾客的尊重、关心、体贴放在了首位,真情服务贯穿于整个酒店的服务之中,这体现了服务人员在服务过程中的( )原则",{"answer":51,"createTime":5,"id":52,"options":53,"question":58,"source":30,"type":31},[],55987501,[54,55,56,57],"感知服务质量","顾客自身因素","顾客满意度","预期服务质量","( )是影响顾客对整体服务质量感知的重要前提",{"answer":60,"createTime":5,"id":61,"options":62,"question":67,"source":30,"type":31},[],55987502,[63,64,65,66],"附加服务","核心服务","支持服务","便利服务","星级酒店提供舒适奢华的住宿服务属于( )",{"answer":69,"createTime":5,"id":70,"options":71,"question":76,"source":30,"type":31},[],55987503,[72,73,74,75],"树立良好的品牌形象","提供优质的面对面服务","向顾客传递真实信息","帮助顾客规避感知风险","自由退换货和发放免费样品,属于()",{"answer":78,"createTime":5,"id":79,"options":80,"question":85,"source":30,"type":31},[],55987504,[81,82,83,84],"服务交会和与顾客的外部沟通","管理部门感觉和服务质量期望","服务质量的规格和服务交付","顾客期望和管理部门感觉","一家医院设置一个病人等候时候最长时间为15分钟的目标,它是在缩短( )的差距",{"answer":87,"createTime":5,"id":88,"options":89,"question":94,"source":30,"type":31},[],55987505,[90,91,92,93],"一国就业比重在总体水平上超过50%的现象","一国工业产出仍然占主要地位的现象","一国服务业产出比重在总体水平上超过50%的现象","一国农牧业出现比重提升的现象","经济服务化的重要标志( )",{"answer":96,"createTime":5,"id":97,"options":98,"question":103,"source":30,"type":31},[],55987506,[99,100,101,102],"旅游资源","旅游活动","旅游服务产品","旅游者","旅游服务的对象是( )"]