[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$f-FJHs0vYIlVoLjmd9awnLhdhxTF1i1xs2_64i6E83d0":3},{"id":4,"source":5,"question":6,"options":7,"answer":12,"related":13,"type":18,"origin":110,"createTime":20},75232275,"v1","电商客服应当具备的心理素质有",[8,9,10,11],"控制情绪","积极回应","独立工作","分析和解决问题",[],[14,21,31,41,50,60,70,80,90,100],{"id":4,"source":5,"question":6,"options":15,"answer":16,"related":17,"type":18,"origin":19,"createTime":20},[8,9,10,11],[],[],0,null,"2023-06-20T22:50:36+08:00",{"id":22,"source":5,"question":23,"options":24,"answer":29,"related":30,"type":18,"origin":19,"createTime":20},75232276,"电商客服应当具备的价值观是",[25,26,27,28],"诚实守信、团结互助、顾客第一、爱岗敬业","热爱企业、服务客户","遵纪守法、艰苦奋斗","热爱企业、服务客户、遵纪守法、艰苦奋斗",[],[],{"id":32,"source":5,"question":33,"options":34,"answer":39,"related":40,"type":18,"origin":19,"createTime":20},75232277,"下面哪项不是电话客服讲话的礼仪和技巧",[35,36,37,38],"声音适中","语气温柔","用普通话","语调起伏",[],[],{"id":42,"source":5,"question":43,"options":44,"answer":48,"related":49,"type":18,"origin":19,"createTime":20},75232278,"与客户打电话的时候应当注意",[45,36,46,47],"声音洪亮","语调平顺","语速要快,不耽误顾客时间",[],[],{"id":51,"source":5,"question":52,"options":53,"answer":58,"related":59,"type":18,"origin":19,"createTime":20},75232279,"短信沟通的礼仪和技巧不包括",[54,55,56,57],"发送短息一定要署名","短信开头注意加上称呼","发送短信要选择适当的时间","语调要清晰",[],[],{"id":61,"source":5,"question":62,"options":63,"answer":68,"related":69,"type":18,"origin":19,"createTime":20},75232280,"下列不是电话客服沟通内容的一些技巧",[64,65,66,67],"\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F4f82eab9d3febada448b5ac31f544fad.png\">","\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F2c1d0dc68559d8f0fdebb7c3f447ea86.png\">","\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F54eba1831c6746d66659672de7cd65e9.png\">\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F54eba1831c6746d66659672de7cd65e9.png\">\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F412d16c5d860c14dcadecd84e0241f3c.png\">","\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F7cc130efb11ba7a8568b8d7305992210.png\">",[],[],{"id":71,"source":5,"question":72,"options":73,"answer":78,"related":79,"type":18,"origin":19,"createTime":20},75232281,"下列不是电话客服结束语的使用技巧是",[74,75,76,77],"\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F5d1d5cee4c29d5a7ef058cba6f262485.png\">","\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F6a2cba51ad98311112ba73205a330c9d.png\">","\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F5306ce5c92f82f0fa515f16967392a97.png\">","\u003Cimg src=\"https:\u002F\u002Fp.ananas.chaoxing.com\u002Fstar3\u002Forigin\u002F8a59250d69bb5989c93b78725e64edf1.png\">",[],[],{"id":81,"source":5,"question":82,"options":83,"answer":88,"related":89,"type":18,"origin":19,"createTime":20},75232282,"在线沟通的礼仪和技巧包括",[84,85,86,87],"打字速度30字没分够用","不用刻意迎合客户","快读应答、具备一定的打字速度、主动赞美顾客","3分钟应答,招呼新客户",[],[],{"id":91,"source":5,"question":92,"options":93,"answer":98,"related":99,"type":18,"origin":19,"createTime":20},75232283,"女性客户购买产品的消费心理不包括下列哪一项",[94,95,96,97],"注重商品的外表和内涵","注重实用性和细节设计","便利性和创意性","注重商品产地",[],[],{"id":101,"source":5,"question":102,"options":103,"answer":108,"related":109,"type":18,"origin":19,"createTime":20},75232284,"青年人的消费心理不包括",[104,105,106,107],"购买行动迅速","比较感性,容易冲动消费","追求时尚和新颖","表现自我和彰显个性",[],[],{"courseName":111,"courseImg":112,"workName":113,"workId":114,"count":115,"courseId":116},"网络客服规范（2022-2023）","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002Fc723726e48af494c5379c3c984aae1d4.jpg","(20230226截止)2022-2023年度第一学期《网络客服规范》补考辅导练习题","exam_86787028",152,"70e18329950c3b87dfb693ee8e1f742b"]