[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fJRczwY6VydahAA3WZmw7LHpwmSwQvcHYTfxOc5sKUAA":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":10,"question":16,"related":17,"source":27,"type":32},[],"2025-04-25 22:31:34",1061307861,[8,9],"对","错",{"courseId":11,"courseImg":12,"courseName":13,"workId":14,"workName":15},"1000071171","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F5e463fc2b4f420e20be6cf491512536a.jpg","[共享课]金融服务营销","60628421","项目七单元测试","服务蓝图详细说明了服务流程的构成,包括客户能够看到的细节和服务流程中潜在的失误点.( )",[18,29,33,43,48],{"answer":19,"createTime":5,"id":20,"options":21,"question":26,"source":27,"type":28},[],1061306737,[22,23,24,25],"自助银行终端","自助电话系统","手机APP应用","人工电话客服","自助服务包括( )等","v2",1,{"answer":30,"createTime":5,"id":6,"options":31,"question":16,"source":27,"type":32},[],[8,9],3,{"answer":34,"createTime":5,"id":35,"options":36,"question":41,"source":27,"type":42},[],1061307862,[37,38,39,40],"&times;","&radic;","&quot;F&quot;","&quot;T&quot;","在服务蓝图中,可以用( )标注为从顾客角度考虑、容易导致顾客无法接受或者享用核心产品的失误点",0,{"answer":44,"createTime":5,"id":45,"options":46,"question":47,"source":27,"type":32},[],1061307870,[8,9],"服务流程的重新设计一般只包括生产效率时提高.( )",{"answer":49,"createTime":5,"id":50,"options":51,"question":52,"source":27,"type":32},[],1061307871,[8,9],"金融服务流程重新设计通常会牵涉到服务流程的重建、重新安排和对某些服务流程的替代.( )"]