[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fE9v-Z6RnIgFCkA3EzdwciznI_VUxa0prrclT32S6c60":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":12,"question":18,"related":19,"source":29,"type":57},[],"2026-04-16 15:41:11",1086301399,[8,9,10,11],"欢迎光临,请问有什么可以为您服务的吗","请稍等,客服小新马上到位","订单价格已修改好,可以付款啦","亲,小店不议价的哺",{"courseId":13,"courseImg":14,"courseName":15,"workId":16,"workName":17},"1000092788","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002F09aabcb4860a3a275bfb24c2c62b0274.jpg","农产品电商运营","63758011","第八章单元测试","适合在客服忙碌时设置的快捷短语是( )",[20,31,40,48,58,67,70,79,88,96],{"answer":21,"createTime":5,"id":22,"options":23,"question":28,"source":29,"type":30},[],1086301376,[24,25,26,27],"瞄准客户需求","帮助客户挑选","巧用客户心理","关联商品推荐","售前客服工作流程中推荐这一流程需要注意的工作重点是( )","v2",1,{"answer":32,"createTime":5,"id":33,"options":34,"question":39,"source":29,"type":30},[],1086301378,[35,36,37,38],"客户需求挖掘","退换货处理","客户信息收集","客户议价处理","以下不属于售后客服工作内容的是( )",{"answer":41,"createTime":5,"id":42,"options":43,"question":47,"source":29,"type":30},[],1086301381,[44,45,35,46],"客户接待","客户需求了解与解答","客户分类管理","以下属于售前客服工作内容的是( )",{"answer":49,"createTime":5,"id":50,"options":51,"question":56,"source":29,"type":57},[],1086301388,[52,53,54,55],"自身权限","产品价格","买家信誉","产品活动","客服议价时首先需要考虑的是( )",0,{"answer":59,"createTime":5,"id":60,"options":61,"question":66,"source":29,"type":57},[],1086301395,[62,63,64,65],"接待中心","消息中心","工作台","搜索框","千牛平台的快捷短语设置需要在( )进行完成",{"answer":68,"createTime":5,"id":6,"options":69,"question":18,"source":29,"type":57},[],[8,9,10,11],{"answer":71,"createTime":5,"id":72,"options":73,"question":78,"source":29,"type":57},[],1086301402,[74,75,76,77],"亲,我不信,您把对方链接发给我","亲,您是不是买不起啊","亲,一分价钱一分货,您能看上我店这款产品,证明您是追求品质的","不讲价","当客户说:&quot;你们店比别人家贵很多啊,价格还能再少10元吗?&quot;以下对客户尊重的回复是( )",{"answer":80,"createTime":5,"id":81,"options":82,"question":87,"source":29,"type":57},[],1086301405,[83,84,85,86],"和买家沟通后、履行承诺、给买家包邮","按运费模板不包邮","不予理会","下架商品","买家在网店拍下一件商品,商品主图显示包邮,但在实际付款时需要额外支付运费,客服接到询问处理较为妥当的是( )",{"answer":89,"createTime":5,"id":90,"options":91,"question":94,"source":29,"type":95},[],1086301428,[92,93],"对","错","客户接待指的是当客户到店进行产品咨询时、客服人员所需进行的工作.客户接待时需要注意的是热情和专业. ( )",3,{"answer":97,"createTime":5,"id":98,"options":99,"question":100,"source":29,"type":95},[],1086301431,[92,93],"售前客服的工作流程主要包括招呼、询问、推荐、道别和跟进. ( )"]