[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fX--ekpGGKGVGGJ9TyjQAF4WexQ9GZ7eLFidnOmgVUO4":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":13,"question":19,"related":20,"source":31,"type":32},[],"2023-05-07 17:43:15",76980239,[8,9,10,11,12],"不让坏心情干扰与他们交往","克服坏脾气","克服自我认知的偏误","不在乎一时一事的损失","尊重客观事实",{"courseId":14,"courseImg":15,"courseName":16,"workId":17,"workName":18},"1000006262","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002Fad0be8f5beeaad24d25d1771223c03ef.jpg","公共关系与人际交往能力","21709787","公共关系与人际交往能力教程考试","费斯汀格法则 美国心理学家费斯汀格(Festinger):生活中的10%是由发生在你身上的事情组成,而另外的90%则是由你对所发生的事情如何反应所决定的. 话句话说:生活中有10%的事情是我们无法掌控的,而另外的90%却是我们能掌控的. 卡斯汀早上起床后洗漱时,随手将自己的高档手表放在洗漱台边,妻子怕被水打湿,就随手拿过去放在餐桌上.儿子起床后到餐桌上拿面包时不小心把手表碰到地上摔坏了. 卡斯汀心爱手表,就照儿子屁股揍了一顿.然后黑着脸骂妻子一通.妻子不服气,说是好心帮你,怕水把手表打湿.卡斯汀说他的手表是防水的.二人你一句我一句吵了起来,卡斯汀一气之下没有吃早餐就开车去上班.到公司门口发现公文包忘记带了,又不得不返回家取公文包.可家中已经没有人,妻子上班去了,儿子上学去了,卡斯汀钥匙在公文包里,公文包在屋里,他进不了家门,不得不打电话给妻子.妻子慌慌张张往家赶,撞翻了路边的水果摊.摊主抓住不让她走.要她赔偿,她不得不赔了一笔钱才摆脱. 卡斯汀拿到公文包去上班迟到15分钟,挨了上司的严厉批评.他心情坏极了,临下班又跟同事吵了一架.他妻子也因为早退被扣罚当月全勤奖,儿子当天参加棒球赛,原本夺冠有望,却因早上挨打心情不好,发挥欠佳,第一句就被淘汰了. 这个事件中,手表摔坏是其中的10%,后面一系列事情就是另外的90%.都是由于当事人没有很好地掌控那90%,没有处理好一系列关系,才导致这一天成为闹心的一天. 如果换一种方式.结局会大不一样.手表被儿子摔坏,已经坏了,发火还是坏了呀(和尚背锅的故事).儿子摔坏爸爸手表本来就害怕,他应该立即抚慰儿子:小子,没关系,我回头拿去修修就好了.这样儿子没了恐惧,会很开心,甚至会抱着爸爸亲一口.妻子自然也开心,那他的心情也会好转,那么后来的一切就不会发生了. 可见,你控制不了前面的10%,但完全可以通过你的心态与行为决定剩余的90%. 在现实生活中,常听人抱怨:我怎么这么倒霉,总有麻烦事情缠着我.谁能帮帮我呀!其实这都是心态问题,能帮助自己的不是他人,就是自己.倘若能了解和运用费斯汀格法则处世,与人交往,一切问题就会迎刃而解. 我们在与他人交往中应该注意什么? ( )",[21,33,36,46,56,67,77,87,97,107],{"answer":22,"createTime":5,"id":23,"options":24,"question":30,"source":31,"type":32},[],76980230,[25,26,27,28,29],"讲话声音要洪亮","善用语言修辞方法","讲话要有重点","积极反馈","多用肢体语言","提高语言表达力要注意事项:( )","v2",1,{"answer":34,"createTime":5,"id":6,"options":35,"question":19,"source":31,"type":32},[],[8,9,10,11,12],{"answer":37,"createTime":5,"id":38,"options":39,"question":45,"source":31,"type":32},[],76980274,[40,41,42,43,44],"忽视社会组织形象可能产生的压力","急功近利的思维模式","工作难度大","组织内部不协调","预算不足","塑造社会组织形象容易出现的误区有:( )",{"answer":47,"createTime":5,"id":48,"options":49,"question":55,"source":31,"type":32},[],76980288,[50,51,52,53,54],"思想","情感","体验","态度","信息","人与人在哪些方面可以交流、交际?( )",{"answer":57,"createTime":5,"id":58,"options":59,"question":65,"source":31,"type":66},[],76980297,[60,61,62,63,64],"社会组织是由一个个体组成的","全员公关,每个人都若明若暗的成为一定社会组织的"形象大使"","人际交往具有目的性","人与人交往无处不在","个人人际关系","人际交往体现和彰显公共关系是指 ( )",0,{"answer":68,"createTime":5,"id":69,"options":70,"question":76,"source":31,"type":32},[],76980302,[71,72,73,74,75],"主体——社会组织","客体——公众","载体——大众传媒","手段——传播与沟通","保障——公共关系从业人员","公共关系的构成要素主要包括",{"answer":78,"createTime":5,"id":79,"options":80,"question":86,"source":31,"type":32},[],76980304,[81,82,83,84,85],"针对性","主题性","计划性","多样性","组织性","专题公共关系活动的特点有 ( )",{"answer":88,"createTime":5,"id":89,"options":90,"question":96,"source":31,"type":32},[],76980306,[91,92,93,94,95],"增强社会组织的凝聚力","创造一个充满信任、团结合作的内部环境","偏重于精神鼓励","偏重于物质奖励","实事求是地向内部公众传播社会组织环境变化的信息","社会组织内部"公关"要注意几点:( )",{"answer":98,"createTime":5,"id":99,"options":100,"question":106,"source":31,"type":66},[],76980314,[101,102,103,104,105],"公共关系的状态以及公共关系的对象、效果涉及、影响整个社会的角度","公共关系的某种功能、现象或者一个侧面","公共关系的运作过程和特点的角度","公共关系的各种特征综合","公共关系的管理职能","公共关系传播沟通论的视角是:( )",{"answer":108,"createTime":5,"id":109,"options":110,"question":113,"source":31,"type":114},[],76980335,[111,112],"对","错","我很自律,不会受朋友的不良影响.( )",3]