[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fX56XF5VNxw6mKXme3XhWn2fD3fO4hxyZbxVbIYFdnUc":3},{"answer":4,"createTime":5,"id":6,"options":7,"origin":10,"question":16,"related":17,"source":23,"type":24},[],"2023-05-07 18:39:54",84824058,[8,9],"对","错",{"courseId":11,"courseImg":12,"courseName":13,"workId":14,"workName":15},"1000009218","https:\u002F\u002Ftihai-oss-cloud.itihey.com\u002Fimg\u002Fd3cfcbf532e21b898f826dba5d8e841e.jpg","沟通的艺术","29545626","沟通的艺术教程考试","&quot;正确认识文化差异&quot;指的是在跨文化沟通中,沟通双方不仅要明确各自文化的特点,更要通过多种途径了解对方文化的各个方面,找到文化间的重叠之处和差别界限,避免不必要的误解和冲突,反复学习和训练,提高对文化差异的认知度和敏感度",[18,25,30,40,45,50,53,63,72,81],{"answer":19,"createTime":5,"id":20,"options":21,"question":22,"source":23,"type":24},[],84823941,[8,9],"&quot;得民心者得天下&quot;,对于企业而言,&quot;民心&quot;就是利益相关方,化解危机的过程就是民心失而复得的过程.所以在危机过后,务必要趁热打铁,巩固关系","v2",3,{"answer":26,"createTime":5,"id":27,"options":28,"question":29,"source":23,"type":24},[],84823976,[8,9],"练习说话,要在开始的时候就要知道目的是什么.围绕明确的目的说话,才不会让自己说出来的话,偏离本意",{"answer":31,"createTime":5,"id":32,"options":33,"question":38,"source":23,"type":39},[],84823992,[34,35,36,37],"员工决策","领导决策","个体决策","群体决策","在组织中,决策按照决策主体可以分为()和()",1,{"answer":41,"createTime":5,"id":42,"options":43,"question":44,"source":23,"type":24},[],84824009,[8,9],"一般而言,优秀团队中,团队成员之间能够互相扶持,彼此协作,拥有一致的奋斗目标,具备优秀的团队精神,打造这样的团队必然需要一名优秀的团队领导者,团队领导者要为团队设定明确的目标,规范制度,选拔人才,推动团队建设,提高团队凝聚力,等等",{"answer":46,"createTime":5,"id":47,"options":48,"question":49,"source":23,"type":24},[],84824012,[8,9],"危机管理如同企业的业务发展同等重要.每一个企业只有在正确了解危机、遵循危机管理的原则,才能在危机中站稳脚跟. 危机管理是每个领导的必修课,也是每个企业必须面对的管理",{"answer":51,"createTime":5,"id":6,"options":52,"question":16,"source":23,"type":24},[],[8,9],{"answer":54,"createTime":5,"id":55,"options":56,"question":61,"source":23,"type":62},[],84824070,[57,58,59,60],"问题较复杂的时候","问题范围较大的时候","问题较简单且是小范围沟通的时候","问题较复杂且是大范围沟通的时候","书面沟通适用的情况包括:();需要大家先思考、斟酌,短时间内不需要或者很难有结果时;传达非常重要的信息时和澄清一些谣传信息时",0,{"answer":64,"createTime":5,"id":65,"options":66,"question":71,"source":23,"type":39},[],84824077,[67,68,69,70],"把握","控制","理解","换位思考","根据态度和技巧,倾听可分为七个层次.从低到高依次为:佯装倾听,(),第一印象,尊重,(),激励和把握别人的倾听投入程度",{"answer":73,"createTime":5,"id":74,"options":75,"question":80,"source":23,"type":62},[],84824085,[76,77,78,79],"学会总结规律","尝试以大见小","尝试以小见大","学会打破陈规","&quot;在演讲的技巧&quot;一节中我们提到,有几个思维定式要学会突破:学会反向思考;();学会变虚为实",{"answer":82,"createTime":5,"id":83,"options":84,"question":85,"source":23,"type":24},[],84824101,[8,9],"我们常说要察言观色,从沟通的角度来说,察言就是关注沟通中的语言层面,观色自然就是关注非语言要素部分"]