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填空题 Task 4 Sophia is receiving a phone call from a customer. Complete the customer service help form with what you hear.
学科：默认课程
时间：2026-04-28 02:41:46
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题目1填空题
Task 1 Ella Black is talking about the delay of an order with Thomas Cook. Listen to the conversation and answer the following questions: When should the goods have reached to Thomas Cook? What might be the goods? Is this the first for them to cooperate? When will the goods arrive题目2填空题
Task 2 Lisa is Mr. Haywood's secretary. She is talking with Robert Rowley, a business partner of the company. Listen to the conversation and choose the best answer to each question you hear. 1.A. Because he's out on business. B. Because he didn't receive Mr. Rowley's messages. C. Because Lisa didn't tell him. D. Because he has been very busy recently. 2. A. Twice. B. Three times. C. Four times. D. Five times. 3. A. Next week. B. By the end of the week. C. Tomorrow. D. This afternoon题目3填空题
Task 3 A customer is complaining to a shop assistant about a box of printing paper she bought. Listen to the conversation and correct the following statements. The false parts are underlined. The woman bought a box of printing paper last week. On the box of the printing paper it says B4. The woman demanded a refund of 20.35 pounds. The assistant would call the headoffice to see if they have any题目4填空题
Task 4 Sophia is receiving a phone call from a customer. Complete the customer service help form with what you hear.<img src="https://tihai-oss-cloud.itihey.com/img/46f72c068ee2360439919b8279700733.png">题目5填空题
Task 5 Listen to the passage twice and answer the following questions. What notes should be taken when you receive a complaint from a customer? (8 words) What will annoy a customer? .In order to make sure the information the customer has given you is correct you have to ___________________. Under what situation can you offer the customer something else to try to keep him or her satisfied? (7 words) Listen to the last paragraph and decide which type of solutions do you think is the most effective one to turn a disappointed customer into a happy one下载 题海APP
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