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单选题 When customers complain, we shouldn't _________________
学科：机电行业职场英语
时间：2023-05-12 09:22:57
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题目1单选题
Which is true about customers' complaintsA. Most of the customers will complain about the productsB. Many customers don't even bother to complainC. 20% of customers are satisfied with the original companyD. Customers' satisfaction is relatively enough
题目2单选题
When customers complain, we shouldn't _________________A. listen carefullyB. let them finish their complaintC. repeat back what you are hearingD. get defensive
题目3单选题
The word "perspective" in this passage means ____________A. ideaB. thoughtC. standpointD. all of above
题目4单选题
________________ is different from " put yourself in their shoes"A. Put them in one's own placeB. Look at something from the angle of othersC. Judge of others as if we were in their placeD. Place yourself in others' position
题目5单选题
When solving the problem, the company shouldn't __________A. find someone randomly to talk with the customerB. solve the problem as soon as possibleC. say sorry sincerely to the customerD. ask for customers' opinion
题目6单选题
______________is not true when dealing with customers' complaintA. Ask questions in a caring and concerned mannerB. Don't apologize to the customerC. Become a partner with the customerD. Don't blame the customer
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