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多选题 Which of the following are responsibilities of the outbound tour leader when assisting tourists with returns abroad? (At least two correct options)
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时间：2026-02-24 17:02:09
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题目1多选题
Which of the following are responsibilities of the outbound tour leader when assisting tourists with returns abroad? (At least two correct options)A. Assist tourists in communicating with the salespersonB. Check if the returned items meet the return conditionsC. Bear all costs incurred by the tourist's returnD. Calm the tourist's emotions and handle potential issues on-site
题目2单选题
When a tourist asks about the location of currency exchange, which option should you respond with as the most appropriateA. The fitting room is over thereB. The currency exchange counter is on the second floorC. You can get a discount hereD. You can pay by credit card
题目3单选题
When a tour leader guides tourists through the shopping tax refund process abroad, which of the following situations best aligns with the actual tax refund process and requires special attentionA. Tourists go directly to the tax refund counter for a refund without needing a customs stamp after shoppingB. Tourists do not request a tax refund form while shopping and apply for a refund after returning homeC. Tourists promptly request a tax refund form after shopping, go to customs for a stamp before leaving the country, then proceed to the tax refund counter to process the refund, while paying attention to the validity period specified on the tax refund formD. After getting the customs stamp, tourists casually discard the tax refund form and go directly to the tax refund counter
题目4单选题
Which English expression is used to ask tourists about their desired currency denomination in a currency exchange scenarioA. How much money do you want to exchangeB. What denominations would you likeC. Where can I exchange moneyD. Do you accept credit cards
题目5单选题
A tourist wants to purchase a bulk of goods and enjoy a discount, while paying by credit card and finally applying for a tax refund. Which sentence can fully cover these needsA. I'd like to exchange some foreign currency at the currency exchange counterB. I want to try on this dress in the fitting room and check the sizeC. I'm making bulk purchases. Can I get a discount? I'll pay by credit card and I want to apply for a tax refundD. I need to find a tailor to adjust this suit
题目6判断题
In the shopping tax refund process, the requirements for customs stamps and the tax refund rates are completely consistent across different countries, with no policy differencesA. 正确B. 错误
题目7多选题
Which statements about the analysis of tourism shopping dispute cases and the measures that the tour leader should take are correct? (At least two correct options)A. When a shopping dispute occurs, the tour leader should first calm the tourists' emotions and understand the specific situationB. When recommending products, as long as the product quality is fine, it is okay to exaggerate the product's effectsC. The tour leader should ensure tourists' right to know and right to claim compensation, and assist them in protecting their rights when issues ariseD. If a tourist purchases a product they are not satisfied with, the tour leader should guide the tourist to resolve the issue through reasonable procedures, such as negotiating with the merchant or filing a complaint with relevant departmentsE. The tour leader can force tourists to shop at designated locations for their own benefit
题目8单选题
What are the service responsibilities of the tour leader during overseas shoppingA. Only responsible for leading tourists to shopping locationsB. Provide detailed information about the products and shopping locations to tourists, ensure tourists' right to know, and assist in handling shopping disputes, etcC. Only need to remind tourists to pay attention to safety, no need to manage shopping-related mattersD. Let tourists shop independently without any intervention
题目9判断题
The outbound team leader does not need to inquire about the destination's currency exchange rates and compare exchange channels during pre-departure preparationsA. 正确B. 错误
题目10单选题
Which of the following is not part of the outbound team leader's pre-departure preparation workA. Inquire about destination's currency exchange ratesB. Plan the budget ratio for cash, credit cards, and mobile paymentsC. Handle disputes related to credit card fraudD. Compare different currency exchange channels
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